Technical Helpdesk Coordinator Level 1

3 giorni fa

Italia CEIPAL Corp. Tempo pieno

Key Role Responsibilities

First point of contact for all end user reporting technical issues over the phone Chat or email or web

Responsible for providing the first line of technical support of hardware Operating Systems subsystems andor applications for customers andor employees

Performing remote troubleshooting through diagnostic techniques and pertinent questions

Applies basic diagnostic techniques to identify issues investigate causes and recommend solutions