Customer Service Operations Manager

6 ore fa

Milano, Italia Concentrix Italy Tempo pieno

In Concentrix Italy we are recruiting an Operations Manager in our site of Vimercate

As Operations Manager you will be responsible for leading, coaching, and supervising a team of Team Leaders and CSA within a BPO banking environment. This role ensures the achievement of Client Service Level Agreements (SLAs), operational excellence, and financial performance, while maintaining strong client relationships and driving continuous improvement across customer service operations.