Customer Success Specialist
3 giorni fa
Milano, Italia
Lexroom
Tempo pieno
Gratuito con email o Google
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Your
Key Responsibilities
- Become an expert on Lexroom and a product specialist, guiding customers from onboarding to renewal, including upsells.
- Manage the entire funnel for existing business, conducting checkpoints and interviews to drive upsells.
- Work closely with customers to receive feedback, ensure their needs are met, and keep them satisfied, serving as the main point of contact.
- Prepare dashboards, monitor KPIs, collaborate with internal teams (e.
G. product development, marketing), and
Key Responsibilities
- Become an expert on Lexroom and a product specialist, guiding customers from onboarding to renewal, including upsells.
- Manage the entire funnel for existing business, conducting checkpoints and interviews to drive upsells.
- Work closely with customers to receive feedback, ensure their needs are met, and keep them satisfied, serving as the main point of contact.
- Prepare dashboards, monitor KPIs, collaborate with internal teams (e.
G. product development, marketing), and