Customer Success Specialist

3 giorni fa

Milano, Italia Lexroom Tempo pieno
Your

Key Responsibilities
- Become an expert on Lexroom and a product specialist, guiding customers from onboarding to renewal, including upsells.
- Manage the entire funnel for existing business, conducting checkpoints and interviews to drive upsells.
- Work closely with customers to receive feedback, ensure their needs are met, and keep them satisfied, serving as the main point of contact.
- Prepare dashboards, monitor KPIs, collaborate with internal teams (e.
G. product development, marketing), and