Fleet Director, Guest Experience

5 ore fa

Italia, Italia Silversea Tempo pieno

Qualifications:

  • SHIPBOARD Employment
  • Minimum 7–10 years of experience in luxury hospitality, with at least 2–5 years in a leadership role directly overseeing guest relations operations across multiple ships or properties.
  • Strong working knowledge of guest relations case management, complaint handling protocols, and service recovery practices in a luxury environment.
  • Exceptional leadership, communication,