Italian Tech Support and Customer Care Specialist
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If you appreciate flawless design, innovation, and devices that have completely changed how the world communicates, this is the job for you. We are looking for young-at-heart, tech-friendly Italian speakers to relocate to Athens, Greece. You will join a premium customer care project, assisting users of a world-renowned luxury tech brand. Bring your passion for communication, and we will give you a sun-soaked international career.
Responsibilities
- Scripted Sales Support: Walk customers through their options when they are trying to decide which device to buy, using structured processes to successfully seal the transaction.
- After-Sales Service: Act as the premier point of contact for order tracking, package delivery concerns, and cancellation or return requests.
- The 30-Day Evolution: You will be cross-skilled to handle both sales and service flows after completing 30 days in your initial assignment, ensuring you become an expert across the entire e-commerce lifecycle.
Requirements
- Language Skills: Strong C1/Native Italian communication skills paired with a solid B2 level of English.
- Operational Skills: Relatably advanced PC knowledge, comfort with standard office software, and a steady typing speed of at least 25 words per minute (80% accuracy minimum).
- System Knowledge: A natural interest in or familiarity with MacOS and iOS environments is highly valued. No previous customer care experience is preferred or required.
Performance Metrics
- TMS: Elevating customer satisfaction through premium service.
- BCR: Maintaining a high rate of booked calls and completed sales.
- FCR: Resolving inbound inquiries effectively without requiring a follow-up call.
Benefits
- Health and Well-being: Complete peace of mind with private health insurance from day one, 24/7 access to psychological counseling support, and regular team wellness initiatives
- Career Growth: A thoroughly comprehensive and fully paid onboarding training period to sharpen your tech skills, backed by excellent future opportunities to progress into Senior Specialist or Management roles.
- Move to Greece: Full relocation support provided to set up your new life in beautiful Athens.
- Weekly Continuous Training: Benefit from weekly SGT, VDC, and refresher training sessions to consistently upgrade your skill set.
- A Gentle Start: Enjoy a 1-week nesting phase featuring internal assessment and a reduced 50% call-handling capacity to build your confidence early on.
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