Service Engineer
1 settimana fa
2 days ago Be among the first 25 applicants
Trillium Pumps Italy is looking for a Service Engineer.
The Service Engineer provides accurate, timely, and advanced technical information, advice, and assistance regarding Trillium products and services before, during, and after a transaction to maintain and improve the organization's customer relationships. Develops retrofit solutions to expand services offered and provides support in troubleshooting, elaborates and analyses vibration data as well as other instrument readings to assess rotating equipment condition, and assists warranty managers and field service engineers during troubleshooting activities.
Responsibilities
Including but not limited to:
- Provide technical support to After Market Commercial Operations Team (COT) for new offers when required by the COT. Along with COT, the Service Engineer may be involved directly in discussions and meetings with customers, including in-person visits if required;
- Execute feasibility studies for pump retrofits considering both hydraulic and mechanical aspects of pumps; when required, prepare preliminary drawings to be shared with customers;
- Follow guidelines and inputs from After Market & Services Director and After Market Engineering Director to develop new services for After Market. This includes development of technical solutions dedicated to specific applications and development of new tools to facilitate retrofit quotations, or enable after-sales services sales;
- Support Field Service teams during their on-site activities providing technical guidance whenever required;
- Support Commissioning Manager/Warranty Manager and field service teams defining solutions and actions to solve customer's technical claims. In case it's required, cooperate in root cause analysis and troubleshooting;
- Support Service Center with escalating issues providing technical guidance to complete pump overhaul/maintenance/retrofits;
- Complete high-level analysis of vibration data (spectrum analysis, time waveform, acceleration envelopes, orbit analysis);
- Provide feedback on rotating machinery health based on vibration data and other instrument readings (bearing temperature, process data…);
- Contribute to building best practices for field service engineers and Service Centers monitoring vibration, and if required, provide specific inputs for vibration analysis to be completed by others;
- Contribute actively to the development, definitions, and specifications of techniques to be implemented in remote condition monitoring systems, according to system development schedule and targets;
- Help train Field Service Engineers in basic vibration analysis and/or use of specific tools for condition monitoring;
- Whenever involved, provide support on specific vibration-related topics to other departments (engineering, R&D).
Qualifications
Degree in Mechanical Engineering, preferably a master's degree or bachelor's degree with relevant experience in rotating equipment.
Computer Skills:
- Completely autonomous on MS Office software, including complex calculation spreadsheets and Macros
- PTC Creo, both 3D and 2D
- FEM packages (PTC Simulate, Xlrotor, Madyn, Ansys) is a plus
- Software programming for calculation, big data analysis (e.g. Scilab, Matlab, or equivalent) is a plus
Core Competencies
- Strong knowledge of centrifugal pumps/rotating machinery
- Competence in mechanical engineering, 2D drawings comprehension
- Mid-Senior level
- Full-time
- Customer Service and Engineering
- Industrial Machinery Manufacturing
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