Dutch speaking customer support rep
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Luogo di lavoro: Bologna
The Role
As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.
Your Responsibilities
- Provide professional customer support through verbal and written communication
- Handle customer inquiries, requests, and complaints
- Identify customer needs and provide appropriate solutions
- Support more than one market when required
- Manage and retain large amounts of product and process information
- Troubleshoot customer issues and follow established procedures
- Handle disputes and sensitive situations professionally
- Prioritize tasks effectively and work with strong attention to detail
- Demonstrate active listening and empathy in every customer interaction
- Maintain a high level of service quality in a fast-paced environment
Requirements
- Fluent verbal and written communication in Dutch
- C1 level of English
- Strong customer service and communication skills
- Excellent problem-solving and prioritization abilities
- Ability to learn, retain, and manage large amounts of information
- Strong attention to detail and organizational skills
- Ability to remain calm and professional under pressure
- Good stress management skills
- Strong empathy and active listening skills
- Comfortable working in a 24/7 rotational environment
- Ability to support multiple markets simultaneously
Working Schedule
- Monday to Sunday
- 24/7 rotational shifts
- 2 rotational days off per week
- Night shift: 22:00-07:00
The night shift team is relatively small, so night shifts may only be required occasionally during the month. However, candidates must be comfortable working within a 24/7 rotational schedule.
Salary & Benefits
- €1,100 gross/month paid over 14 salaries
- €7.63 food allowance per working day
- Welcome Bonus - €4,000This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment
- Relocation support for eligible candidates
Relocation Support
Candidates relocating from outside Portugal can benefit from:
- Shared accommodation for up to 12 months
- Accommodation details will be discussed during the interview process
- No flight ticket included
Why Portugal?
Take the opportunity to combine your international career with life in Portugal. Join a diverse working environment, gain valuable international experience, and develop your customer service career while living in one of Europe's most attractive destinations.
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