Korean Guest Relations Officer | AYANA BALI
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Join our team and be part of the continued success of Bali’s largest integrated resort.
We offer an exciting career opportunity for an individual with the following details:
Summary of Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalated to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Only for Korean Expatriate
- Minimum of 1 year experience in the same position in a large luxury resort
- Eloquent in English communication in both written and spoken
- Experience in operating Hotel system is an advantage
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
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