Aero Alliance Customer Fulfillment and Experience Leader

Job Description Summary

Do you want to drive world-class service excellence and transform how we deliver value to our customers in a global energy environment?

Job Description

GE Vernova - The Energy to Change the World

With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. "GE" carries a legacy of quality and ingenuity. "Ver" signals Earth's lush ecosystems, while "Nova" nods to a new era of lower‑carbon energy we are helping to deliver.

Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.

Power Our Power portfolio provides sustainable, more efficient energy solutions. With expertise across Gas, Hydro, Nuclear, and Steam Power, we help customers deliver electricity to homes, industries, and communities worldwide.

Let's Talk about the Role

The Aero Alliance Customer Fulfilment and Experience Leader will champion the customer journey, ensuring total satisfaction through superior quality, timely delivery, and cost-efficiency across the entire engine overhauling lifecycle.

You will act as the primary bridge between our shop floor operations and our customers, responding to customer needs, monitoring all the engines maintenance steps and ensuring that every touchpoint reflects our commitment to professionalism, transparency, and reliability. By leading cross-functional efforts and implementing standardized service processes, you will ensure our Avenza Service Center delivers a predictable and exceptional experience, turning our customers into long-term partners.

How You Will Make a Difference

• Leading the end-to-end customer experience, from initial engine induction through to final testing, ensuring a seamless and high-quality service journey.
• Driving cross-functional collaboration to optimize shop slot utilization and ensure all maintenance activities align with contractual requirements and customer deadlines.
• Creating standardized, professional communication decks and reporting frameworks that provide customers with clear, data-driven updates throughout the maintenance process.
• Improving service delivery by analyzing customer feedback and identifying continuous improvement opportunities to enhance satisfaction, loyalty, and retention.
• Building a customer-centric culture within the Avenza facility by training staff on best practices and fostering a proactive, service-oriented mindset across all shop functions.
• Managing the end-to-end customer site visit experience, serving as the single point of contact to ensure professional and impactful engagements.

Skills for Success

You should be a dedicated professional with a customer-centric mindset and:

• The ability to navigate complex, fast-paced environments while managing multiple competing priorities under tight deadlines.
• The capability to influence stakeholders at all levels of the organization and build strong, collaborative relationships across global, cross-functional teams.
• An expertise in service or repair processes, with a keen eye for operational detail and project management.
• Strong interpersonal and leadership skills, with the ability to bring complex assignments to a successful completion.
• Fluent English communication skills, allowing you to effectively bridge the gap between technical teams and customer needs.
• Willingness to relocate to Avenza (Carrara)

A Bachelor’s Degree, Engineering or Economics are nice to have, but we are most interested in your total experience and professional achievements.

Where and how you'll work

This is a permanent on site position based in our Avenza (Carrara) plant.

Our Culture

Every action shapes our future. That’s why our north star is a culture of impact, where everyone is empowered to thrive and achieve.

Addressing the urgent need to build a more sustainable electric power system while improving the trajectory of climate change emissions are global priorities, and we take our responsibility seriously. That is our mission at GE Vernova: continuing to electrify to thrive and decarbonize the world. We play a significant role in leading a new era of energy.

Our technology helps generate approximately twenty-five percent of the world’s electricity today, and we are working to power the rest. If we want the future of energy to be different, then join us and be the difference. Together, we are the Energy of Change

We're determined to be the best place to grow

We believe that stro