Field Sales Executive
3 settimane fa
Job Purpose
Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region in line with business strategy, financial objectives, Group guidelines and policies.
Key Tasks
Administer field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
Deliver sales objectives and revenue growth for a defined geographic region, product line or market segment
Secure new business and build on existing core business through repeat orders
Respond to inquiries, resolve problems, promote and sell products/ services
Identify and contact prospective customers and build relationships to generate future sales and repeat business
Check and understand type and size of customer requirements, and suggest products/ service/ alternative products/ services
Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers
Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution
Introduce products and promotions to customers and deploy marketing campaigns as appropriate
Build rapport and trust with customers by being informed about their business and market
Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention
Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
Identify problems that may not be clear in own area of authority and modify work methods accordingly
Convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory
Qualifications & Key Requirements
- At least 3/4 years of previous experience in freight forwarding (AFR/OFR)
- Bachelor's Degree or equivalent experience/qualification
- At least B1 level of English
- Excellent communication and persuasion skills
- Customer orientation, problem solving and time management
- Proactivity, energy and resiliency
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