Manager, Customer Success

The Adventure Ahead

As our Manager of Customer Success for SEEMEA and DACH, you are the strategic captain leading a high‑performing team across these vibrant, diverse markets. You will transform complex customer challenges into educational victories, ensuring our clients throughout Southern and Eastern Europe, the Middle East, Africa, and German‑speaking regions achieve massive business impact. Your mission is to foster a culture of excellence and local expertise, proving that with the right AI‑powered learning strategy, our customers' potential is truly limitless.

Day‑to‑Day

• Lead the Charge: Execute a high‑impact Customer Success strategy that aligns perfectly with Docebo's global vision and specific SEEMEA/DACH regional objectives.
• Coach for Greatness: Manage and mentor a team of Success professionals, providing the guidance and support they need to deliver exceptional customer experiences.
• Measure What Matters: Define and monitor clear KPIs and metrics to track team performance and ensure we are consistently hitting our retention and growth targets.
• Bridge the Borders: Foster a customer‑centric culture that promotes knowledge sharing and collaboration across different geographical regions and internal departments.
• Advocate for Success: Build and maintain deep relationships with key customers, acting as a strategic advisor to help them maximize their investment in Docebo.
• Refine the Playbook: Develop and implement standardized processes and best practices that drive efficiency and scalability within our regional success operations.
• Harness the Data: Utilize customer success platforms to monitor account health and proactively identify opportunities for process automation and improvement.

Your Superpowers

• Proven Captain: You bring at least 3‑5 years of leadership experience managing customer‑facing teams, ideally within a B2B SaaS environment.
• Linguistic Virtuoso: You are fully fluent in both Italian and English, enabling you to navigate complex business conversations and build rapport across the SEEMEA region effortlessly.
• Strategic Architect: You have a proven track record of helping customers achieve business outcomes that naturally lead to upsell and cross‑sell opportunities.
• Global Collaborator: You are a self‑driven, collaborative leader who can build strong relationships virtually and handle high‑pressure situations with ease.
• Empathetic Advisor: You demonstrate high emotional intelligence, balancing deep empathy for the customer with the commercial requirements of the Docebo relationship.
• Tech Enthusiast: You hold a Bachelor’s degree (or equivalent) and possess a strong desire to master HR and LMS technologies.
• Regional Explorer: You are ready and willing to travel (with notice) up to 25% of the time to engage with your team and customers across the region.

Bonus Points

• Industry Veteran: Previous experience specifically within the Learning Management System (LMS) or HR technology space.
• Process Pro: Familiarity with specific Customer Success automation tools or advanced CRM methodologies.
• Multicultural Expert: Direct experience managing teams or customers specifically within the DACH (Germany, Austria, Switzerland) markets.

Hybrid Work Philosophy

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday‑Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Total Rewards Philosophy

• Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
• Fostering Holistic Well‑being: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well‑being.
• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Promise to You

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
• Your Well‑Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company‑wide Docebo Days, floating holidays for cultural celebrations, and your birthday off.
• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments.
• Connections That Count: Con