Azure Data Platform Support

• CCNL: Commercio

Agile Lab is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices. Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures. With a highly skilled team of over 300 data engineers based in Europe, Agile Lab helps organisations with their data-driven transformation.

Take a look at our handbook to discover our core values and processes.

The Opportunity

As an Azure Data Platform Support, the role is focused on providing first-level technical support for reporting delivery platforms across cloud and on-premises environments. Responsibilities include monitoring system performance, troubleshooting technical issues, supporting the deployment of new releases, and collaborating with cross-functional teams to ensure the reliability, stability, and continuous improvement of Azure-based data services.

Salary and job classification

• Base salary: €25K - €40K
• CCNL: Commercio
• Ladder: SRE I

Responsibilities

• Technical Support: Provide first-level support on reporting delivery platforms based on both cloud and on-premises infrastructure;
• Troubleshooting: Assist in diagnosing and resolving technical issues, with autonomy and a strong sense of responsibility;
• Monitoring: Perform system performance checks and proactively address issues;
• Documentation: Creating and maintaining documentation on common issues and solutions;
• Collaborate with architects, software developers, and project stakeholders to ensure that the installation of new product releases and the introduction of new features occur smoothly and securely.

Requirements

• Bachelor’s degree in computer engineering or computer Science;
• Previous experience as an Application Maintenance (+2 years);
• On-call availability;
• Learning Ability: Strong desire to learn and improve technical skills;
• Communication: Good written and oral communication skills.

Skills

• Management & Support Tools;
• ServiceNow: Experience with ticketing, incident handling, change management, and service requests. Be able to classify and manage SLAs. Track escalations and follow-ups
• Cloud (Microsoft Azure);

Knowledge Of Key Microsoft Azure Services

• Azure VMs, Azure Storage, Networking (basic understanging, resource monitoring);
• Azure Data Factory (pipeline monitoring, failure analysis);
• Databricks (basic understanding, job restarts);
• Azure Synapse (basic SQL access for guided data extraction);
• SQL Server (basic SQL access for guided data extraction);
• Azure Analysis Services, Customer Insights (basic usage, troubleshooting, access setup).
• Azure Portal: Confident navigation, resource management, alerts, and logs.
• Monitoring & Alerting.

Datadog

• View dashboards and logs;
• Analyze alerts;
• Understand performance metrics.

Grafana

• Read dashboards;
• Familiarity with metrics and alerting;
• No dashboard development, but capable of troubleshooting;
• CI/CD.

Jenkins

• Reading pipeline jobs, manual execution, re-run, log analysis.
• Basic handling of variables/env/parameters.
• Able to interpret errors and escalation relevant issues to developers.
• Reporting.

Power BI

• Modify permissions when needed;
• Manage on-demand dataset refreshes.

We Offer

Care about Work & Flexibility

• Full remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende; Real work-life balance;
• Flexible working hours so no time tracking, no badge: we trust people to manage their time and focus on outcomes;
• Agile Nomads Experience: opportunity to work for 2 weeks abroad.

Care about Growth & Development

• Training budget: €1.000 per year and 12 hours per month fully dedicated to your learning and growth;
• Structured career path with clear expectations and salary for each level;
• Opportunity to attend international conferences, with additional support for travel and accommodation;
• Onboarding support during your first week;
• Dedicated coaching throughout your growth.
• Care about Well-being
• Stimulating environment focused on both professional and personal