IT Quality Assurance Senior Manager

IT Quality Assurance Senior Manager

Location:

Roma, IT, 00154

Requisition ID: 19648

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

About the Role

We are looking for an experienced QA Engineering Manager to lead and develop our Quality Assurance organization supporting business-critical iLottery platforms.

This role combines equally people leadership and quality engineering leadership, requiring a manager who can drive team performance, organizational growth, quality strategy, and delivery excellence while maintaining strong technical credibility.

Responsibilities

Leadership & People Management

• Lead, coach, and develop a distributed QA team across multiple locations.

• Own hiring, onboarding, performance management, career development, and succession planning activities.

• Manage capacity planning, resource allocation, and workforce growth aligned with business priorities.

• Foster a culture of accountability, ownership, continuous improvement, and collaboration.

• Support organizational change, Agile transformation, and quality maturity initiatives.

• Partner with senior stakeholders to align people, priorities, and delivery objectives.

Quality Engineering & Delivery

• Define and govern QA processes, methodologies, standards, and testing strategies across all product streams.

• Drive test automation, quality engineering practices, and continuous improvement initiatives.

• Ensure effective test planning, execution, defect management, and release readiness.

• Collaborate with Product, Engineering, DevOps, Operations, and external partners to deliver high-quality solutions.

• Define and monitor QA KPIs, quality metrics, and operational performance indicators.

• Identify risks, remove delivery blockers, and drive resolution of critical quality issues.

Working Model

• Hybrid working model in accordance with company policy.

• Availability to support distributed teams across Italy, Poland, and the United Kingdom and to attend on site meetings when required.

Qualification

• Bachelor’s degree in computer science, Software Engineering, Information Technology, or equivalent discipline.

• ISTQB, Agile Testing, Scrum, SAFe, or equivalent certifications are desirable.

Professional Experience / Seniority

• 8+ years of experience in Software Testing, Quality Assurance, or Quality Engineering.

• 4+ years of direct people management experience within QA organizations.

• Proven experience leading teams of 8+ professionals, including employees and external consultants.

• Demonstrated ownership of hiring, performance management, talent development, and workforce planning.

• Proven track record driving automation, quality transformation, and organizational change initiatives.

• Experience operating in Agile, DevOps, and fast-paced software delivery environments.

Requirements

• Strong people management capabilities, with proven experience developing high-performing teams through coaching, mentoring, performance management, talent development, and organizational leadership.

• Strong knowledge of Software Quality Assurance and Quality Engineering practices.

• Experience with test automation frameworks, CI/CD pipelines, and modern testing strategies.

• Solid understanding of APIs, distributed systems, cloud platforms, and microservices.

• Experience with release management, quality governance, and defect management processes.

• Strong analytical, problem-solving, and decision-making skills.

• Ability to influence stakeholders and lead cross-functional initiatives.