Senior Customer Care Leader: Insight

17 ore fa

Milano, Lombardia, Italia Satispay Tempo pieno 27.000 € - 33.000 € Contratto

Satispay is seeking a Senior Customer Care Specialist in Milan to manage multi-channel cases, drive process improvements, and maintain top-notch customer experience. You’ll handle complex ticket workflows, outbound retention, and escalation for critical issues, while contributing to knowledge bases and data-driven insights.

The role emphasizes problem-solving, teamwork, and ownership, with a focus on policies like Welfare, Privacy, and Invest, plus strong CRM and Excel skills.