Experience Abroad: Italian Speaking Customer Support Representative in Lisbon
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Position: Italian-Speaking Customer Support Agent
Work Model: On-site (Lisbon office, Portugal)
Availability: Immediate onboarding
Schedule: Full-time (40 hours/week), rotating 8-hour shifts available 24/7
Position Overview
Seeking an exciting professional journey in Portugal? Join our vibrant, multicultural team in Lisbon as an Italian-speaking customer support agent. In this key role, you will act as the first line of contact for Italian-speaking clients, resolving inquiries via telephone, email, and digital messaging. We are looking for resourceful problem-solvers who excel in a dynamic, team-oriented workspace.
Core Responsibilities
- Customer Interaction: Handle inbound calls, emails, and online chats from Italian-speaking clients using a polite and professional approach.
- Issue Resolution: Assess client difficulties, pinpoint root causes, and deliver timely, tailored answers.
- Information Recording: Keep precise logs of all user inquiries, ticket updates, and resolutions within our CRM software.
- Target Achievement: Consistently meet key performance indicators, including CSAT, FCR, and AHT metrics.
- Continuous Learning: Attend ongoing training sessions to stay informed about product enhancements, company guidelines, and operational standards.
Candidate Requirements
- Language Skills: Fluent or C1/C2 proficiency in Italian (written and spoken); minimum B2 English level for internal team collaboration and software navigation.
- Availability: Adaptable to a fully rotating 24/7 work schedule.
- Work Location: Ability to work on-site at the Lisbon office.
- Work Authorization: EU/EEA citizenship, a valid EU passport, or a legal Portuguese work visa.
- Core Competencies: Strong communication habits, active listening, stress tolerance, and a positive mindset toward troubleshooting.
Remuneration Packages
- Option A: Local Offer (For Lisbon Residents)
- Gross Monthly Base: €1,262.33 (paid across 12 months)
- Housing: Self-arranged accommodation
- Best Suited For: Local Lisbon residents or candidates managing their own living arrangement
- Option B: Relocation Offer (For Candidates Moving to Lisbon)
- Gross Monthly Base: €1,059.00 (paid across 12 months)
- Housing Included: Private room in a shared corporate flat, with all core utility bills fully covered
- Travel Assistance: Inbound flight cost reimbursement after completing the trial period, plus airport transfer service
- Best Suited For: Applicants relocating to Lisbon from abroad
Perks & Benefits
- Professional Growth: Clear avenues for promotion into management, QA, or training roles.
- Paid Training: Fully compensated initial instruction program.
- Workplace Environment: Inclusive company culture with organized group activities, sports teams, and social events.
- Health Support: Complimentary private health coverage after six months, plus free mental health consultations.
- Local Advantages: Experience Lisbon's abundant sunshine, coastal surroundings, historical sights, and active social environment.
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