Digital banking customer support

2 giorni fa

Sicilia, Italia CB Talents Tempo pieno 11.000 € - 13.000 € Contratto

Luogo di lavoro: Palermo

Customer Support Specialist | UK Digital Bank | Lisbon, Portugal

Signing bonus €1,000 · Free apartment · Paid training

Got banking or finance experience? Bring it to Lisbon, with a €1,000 signing bonus and housing sorted.

Why you'll love this role

  • €1,000 signing bonus + €500 loyalty bonus
    €1,000 paid on contract signature, plus €500 after 6 months with us.
  • €1,059.34 gross per month
  • Free furnished apartment, utilities included
  • Paid training
    Training allowance: €18.56 gross/day (€92.80 gross/week)
  • Health insurance from day one
  • A real Portuguese contract
  • 12-month fixed-term contract (permanent after 2 years), 22 days of annual leave, and Portuguese public holidays.

What you'll do

  • Support customers of a UK digital bank by phone, chat, and email
  • Resolve account and service enquiries clearly and handle complaints with empathy
  • Share customer feedback to improve products and service, and work closely with your team

What we're looking for

  • At least 1 year of experience in banking, financial services, or insurance (8+ months can be considered)
  • Fluent English and strong communication skills
  • Willingness to relocate to Lisbon and work rotating shifts