Call center Representative

About Influx

Influx provides on-demand customer service for brands and tech companies, 24/7, every day of the year, including holidays. Our global team of agents and managers works across time zones to deliver exceptional customer experiences for world-class clients.

Learn more about us

We are growing rapidly and are currently sourcing qualified agents to join our talent pipeline in preparation for upcoming client requirements.

• E-commerce & Fashion Experience with online retail platforms or fashion brands, including tools like Shopify and Gorgias. Strong written communication skills and the ability to deliver top-tier customer support are key.
• Installation Services (Voice Support) Comfortable handling high call volumes, with strong voice support experience. You thrive in a fast-paced, detail-oriented environment.
• Tech & App Support Skilled in troubleshooting software, mobile apps, or hardware. Able to guide customers through technical challenges with clarity, patience, and empathy.
• Fintech Experience supporting digital financial platforms that offer secure, fast, and seamless cross-border payment solutions. Confident in assisting customers with transactions and navigating digital financial services.
• Telecommunications / Mobile Network Experience in a mobile network or any telecommunications company.

Essential Duties

• Handle high volumes of customer interactions on phone, email, and chat
• Provide timely and effective support to resolve customer issues
• Deliver a positive customer experience while meeting performance KPIs
• Communicate clearly and professionally with customers and internal teams
• Identify customer needs and offer appropriate solutions
• Take ownership of customer concerns through to resolution
• Build and maintain strong customer relationships

Technical Requirements (BYOD)

• Laptop only (No Chromebook, Linux, or Desktop) | Windows 10+ Intel Core i5 (10th Gen+) | 8GB RAM minimum 50–55 Mbps internet speed | Wired, noise-cancelling headset Quiet, dedicated workspace

Influx never charges fees during recruitment. Official emails come from @influx.com only.