Application Engineer
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Envolve Consulting, an indipendent company active in management search, selections an Application Engineer for an international company operating in plastic sector.
Main tasks and responsibilities:
- Provide deep technical engineering expertise to internal resources and customers from product specification, design, installation, replacement/repair and problem resolution resulting in best-in-class customer experience within assigned Industry Segment(s).
- Train, support and collaborate with Sales, Customer Care Operations and Marketing in identifying customer needs and innovative solutions fulfilling technical and application related specifications considering sustainable total cost of ownership
- Support the CC team on in order loading and in particular, configuring the non-standard orders
- Attain and maintain deep industry knowledge of belting/conveying solutions, products & services and customer applications in assigned industry segments(s)
- Support and provide application engineering training for internal resources and customers
- Leverage all available systems (CRM, ERP, Intranet, etc.) to capture, track and manage customer issues, commercial activities and problem resolution
- Maintain knowledge of internal products, services, updates and stay informed about competing products and services
- Work with Operations (fabrication & assembly) to identify and resolve any customer related challenges and/or sales opportunities
Education and experience:
- Degree in Mechanical Engineering or Engineering of plastic materials or equivalent
- Minimum experience in an after-sales service or technical assistance
Place of work: Cordignano (TV)
Salary Range: 28/30K
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