Client Delivery Manager Expert

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About The Team

SAP Customer Engagement & Adoption connects strategy to execution, ensuring consistent, high-quality engagement while increasing speed, focus, and impact for our customers. Client Delivery Managers accelerate and simplify customers’ business transformation by engaging with customers who run their SAP Private Suite with a world-class level of availability, security, and resilience on their preferred cloud infrastructure, including hyperscalers, their own data center, and the SAP data center—allowing them to become cost-effective intelligent enterprises. The SAP private cloud managed deployment options for RISE with SAP empower customers to run a modern, intelligent ERP system in the cloud. CDMs offer customers a scalable and adaptable operating model, resilient best-in-class technology, and assured IT governance to ensure production availability across the application and infrastructure landscape.

Role Description

The Senior Global CDM CoE is a senior expert and strategic enabler responsible for shaping, scaling, and governing advanced CDM practices globally. This role supports regions on high impact initiatives such as Customer Readiness workshops, pre sales engagement, CDM Process improvements (PMF Framework), AI enabled use cases, crisis/escalation support, Commit to Consume practices, and other strategic programmes that directly influence customer outcomes, revenue protection, and adoption success. This is not an operational delivery role, but a thought leadership and enablement position that amplifies CDM impact across regions.

Client Leadership

• Act as a global trusted advisor for complex, high‑risk, and strategic customer engagements.
• Support regions with Customer Readiness workshops, executive‑level customer discussions, and critical escalations.
• Provide senior guidance on customer lifecycle strategy, adoption readiness, and governance setup.
• Represent the CDM CoE in executive steering, crisis situations, and cross‑LoB customer scenarios.

Contract Adherence

• Ensure CDM best practices uphold contractual commitments, service scope, and governance frameworks across regions.
• Provide expert guidance on contract interpretation, lifecycle milestones, and entitlement usage.
• Support regions in proactively identifying and mitigating risks related to contractual compliance and service delivery.
• Act as an expert reference for pre‑sales and post‑signature contractual readiness discussions.

End-to-end Contract Ownership For Delivery Of Service

• Enable regions to consistently apply end‑to‑end lifecycle ownership from contract signature through steady‑state operations.
• Provide escalation support where delivery risks threaten service continuity or customer outcomes.

Revenue Management

• Guide regions on revenue realization awareness and optimisation strategies within large and complex customer engagements.
• Support identification of value acceleration opportunities, adoption levers, and expansion readiness.
• Partner with Sales and pre‑sales teams to provide governance, risk, and lifecycle input for strategic deals.

Compliance & Risk Management

• Act as a subject‑matter expert for risk identification, SOX‑relevant controls, and operational compliance.
• Provide structured escalation handling, root‑cause analysis guidance, and corrective‑action oversight.

Continuous Improvement And Communication

• Define and maintain global CDM playbooks, frameworks, and best practices for advanced scenarios.
• Align with CDM Role Owner to support CDM Process Management (PMF Framework)
• Contribute and support CDM Governance team towards KPIs or possible enhancements on reporting etc.
• Work on ad‑hoc requests concer