Multi-Property Director of Sales

Casa Brera, a Luxury Collection Hotel, Milan is currently recruiting a Multi-Property Director of Sales.

Reporting to the Multi-Property General Manager, the Multi-Property Director of Sales is responsible for leading all sales and commercial activities for Casa Brera, a Luxury Collection Hotel, Milan and The Rome EDITION.

This role provides strategic leadership across Sales, Groups & Events, and Reservations, driving revenue growth, market share, profitability, and customer loyalty. The position requires a highly commercial, results-driven leader who can develop and execute integrated sales strategies, build strong customer relationships, and inspire high-performing teams across two luxury properties.

SCOPE OF WORK

The Multi-Property Director of Sales is accountable for the overall commercial performance of both hotels by:

• Achieving revenue, market share, booking pace, and profitability objectives.
• Developing and executing integrated sales, distribution, and commercial strategies aligned with Marriott International and brand priorities.
• Identifying and capitalizing on new business opportunities to drive sustainable revenue growth.
• Building and maintaining strong relationships with key customers, ownership, business partners, and Marriott stakeholders.
• Maximizing hotel visibility and market positioning through strategic account management and business development initiatives.
• Driving customer satisfaction, loyalty, and long-term value through exceptional commercial leadership.
• Leading, developing, and inspiring Sales, Groups & Events, and Reservations teams across both properties.
• Ensuring commercial discipline, financial stewardship, and compliance with Marriott standards, policies, and procedures.

Core Work Activities

Commercial Strategy & Sales Leadership

• Develops and executes short and long-term sales strategies to maximize revenue and market share across both properties.
• Leads proactive and reactive sales efforts, account management, prospecting, and business development activities.
• Evaluates market conditions, customer trends, and competitive intelligence to identify opportunities and mitigate risks.
• Partners closely with Revenue Management, Marketing, and Operations teams to optimize pricing, segmentation, distribution, and demand generation strategies.
• Participates in strategic sales planning, forecasting, budgeting, and performance reviews.
• Ensures effective deployment of Marriott sales channels, demand engines, and commercial resources.

Customer & Stakeholder Relationships

• Establishes and maintains strong relationships with key accounts, corporate clients, luxury travel partners, and industry stakeholders.
• Represents both properties within the local and international business community, strengthening awareness and market presence.
• Collaborates with Marriott commercial teams and regional partners to identify and secure new business opportunities.
• Promotes a customer-centric culture focused on service excellence, loyalty, and long-term relationship development.

Team Leadership & Talent Development

• Provides strategic direction and day-to-day leadership to Sales, Groups & Events, and Reservations teams.
• Creates a high-performance culture built on accountability, collaboration, engagement, and continuous improvement.
• Coaches, mentors, and develops team members to strengthen commercial capabilities and future leadership talent.
• Partners with Human Resources to support talent acquisition, succession planning, retention, and associate development initiatives.
• Establishes clear objectives, performance expectations, and development plans that support both individual and business success.

Financial & Commercial Performance

• Leads the commercial planning process, including annual budgets, forecasts, and business plans.
• Monitors and analyzes key business performance indicators including Revenue, ADR, RevPAR, market share, production, conversion, and profitability.
• Identifies opportunities to maximize return on investment and improve overall hotel performance.
• Ensures commercial resources and expenditures are managed effectively and aligned with business priorities.
• Supports ownership objectives through profitable revenue growth and strong financial performance.

LEADERSHIP COMPETENCIES

Strategic Leadership & Commercial Excellence

• Demonstrates the ability to develop and execute commercial strategies that drive revenue growth, market share, profitability, and long-term business success.
• Makes data-driven decisions, anticipates market trends, and effectively manages change in a dynamic business environment.

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