Customer Service Representative

1 giorno fa

Napoli, Campania, Italia IT A tempo pieno

It is the primary responsibility of this position to coordinate and manage the customer ordering process. This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions. Moreover, below details additional responsibilities related to maintaining the customer relationship, as well as general office responsibility.

JOB RESPONSIBILITIES:

  1. Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product.
  2. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  3. Maintains customer records by updating account information.
  4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  5. Provides clerical and administrative support as necessary.
  6. Provides showroom support by assisting with customer selection as necessary.

ACCOUNTABILITIES AND PERFORMANCE MEASURES:

  • Time Management
  • Customer Engagement
  • Attention to Detail
  • Well Organized

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Requires occasional lifting up to 25 pounds. Must be able to multitask and complete tasks. Must have the ability to work in both an office and warehouse setting. Requires occasional exposure to outdoor weather conditions.

REQUIREMENTS/EDUCATION AND EXPERIENCE:

  • High school Diploma/GED
  • Bilingual preferable
  • Ability to type 30-35 words per minute
  • Computer skills: Microsoft Office, Outlook

PERSONAL ATTRIBUTES:

  • Positive Attitude – Cooperation, Courteous, Friendly, Honest, Respectful
  • Teamwork – Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills
  • Work Ethic – Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented

Job Type: Full-time

Schedule:

  • Monday to Friday (7am to 4pm)
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