Senior Technical Architect – Life Sciences

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Salesforce Professional Services is seeking a Senior Technical Architect to support our Life Sciences customers within the Customer Success Group (CSG). You will serve as a strategic advisor and Salesforce product and platform expert to pharmaceutical, biotechnology and medical technology organisations, helping them turn business priorities into scalable, secure and maintainable solutions.

You will work with customers and partners to define the solution vision, lead technical architecture and guide implementation across commercial operations, medical affairs, patient services and, where relevant, clinical engagement. You will connect industry needs with platform capabilities while helping customers manage complexity, reduce technical debt and realise long‑term value.

The role combines hands‑on technical expertise with consulting and leadership. You will engage developers, business stakeholders and executives, align multiple delivery teams and help customers make informed architecture decisions within a regulated environment.

What You'll Actually Be Doing

• Serve as a trusted advisor to Life Sciences customers, connecting business objectives with Salesforce architecture, delivery roadmaps and measurable outcomes.
• Lead architecture for complex engagements, coordinate the work of solution and technical architects, and align decisions across customers, partners and Salesforce teams.
• Translate requirements for healthcare professional (HCP) and healthcare organisation (HCO) engagement, medical affairs, patient support and other relevant Life Sciences processes into practical solution designs.
• Design data, integration and security architectures connecting Salesforce with enterprise platforms, master data, content repositories and relevant clinical or safety systems.
• Partner with customer quality, privacy, security and regulatory teams to translate applicable requirements into access controls, consent handling, auditability, validation evidence and release governance.
• Review architecture, implementation approaches and key deliverables to ensure performance, scalability and maintainability. Guide configuration and development, and contribute hands‑on where required.
• Shape migration and rollout strategies that address data quality, legacy applications, global standards and local market needs.
• Work closely with project and engagement managers to plan delivery, manage dependencies and risks, resolve issues and set clear customer expectations.
• Evaluate AI and automation use cases with customers, defining appropriate data access, human oversight and evaluation criteria.
• Mentor customers, partners and colleagues; contribute reusable patterns and industry knowledge; and support pre‑sales activities where required.

You're Our Person If...

• Candidates must already be authorised to work in Italy.
• Language: Italian and English fluency.
• 12+ years of enterprise architecture or technical consulting experience, including 4+ years leading Salesforce implementation projects.
• Experience delivering CRM technology solutions (OCE, VEEVA, etc) for pharmaceutical, biotechnology or medical technology organizations, with knowledge of one or more areas such as commercial engagement, market access, medical affairs, patient services or clinical operations.
• Strong Salesforce application design skills, supported by experience in data modelling, integration, identity, security and platform scalability.
• Hands‑on configuration and development experience, including Salesforce customisation and coding in object‑oriented languages.
• Experience with APIs, enterprise integration patterns, data migration from legacy CRM platforms (Veeva, OCE, etc) and the design of connected enterprise applications.
• Understanding of delivery in regulated environments and the ability to work with customer specialists on privacy, consent, data integrity and validation requirements.