Client Advisor
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We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.
#COLOROUTSIDETHELINES
We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.
Marni is looking for a Client Advisor to join its team's Boutique in Milan. This role is ideal for a client-focused professional with a strong background in luxury retail, who is passionate about delivering exceptional service and contributing to business performance.
Profile
- Deliver a high standard of client service, ensuring an elevated and personalized in-store experience
- Develop and maintain long-term relationships with clients, fostering loyalty and repeat business
- Identify and maximize sales opportunities across all product categories
- Apply effective selling techniques to anticipate and meet client needs
- Capture and maintain accurate client data in CRM systemsProactively engage clients to strengthen relationships and drive retention
- Support the execution of in-store events and client engagement activities
- Contribute to the development of the store’s local client network
- Execute sales transactions accurately, including payments, returns, refunds, remote sales, and tax-free procedures
- Maintain high standards of visual merchandising and store presentation in line with company guidelines
- Ensure compliance with company policies and operational procedures
- Support stockroom activities, including receiving, transfers, inventory, and reporting
- Partner effectively with the store management team to support business objectives
- Contribute to a positive and collaborative team environment.
Job Requirements
- Minimum 5 years of experience in retail; luxury experience preferred, with leather goods as a plus
- Proven ability to achieve sales targets and build strong client relationships
- Strong communication and interpersonal skills
- Results-oriented with a client-centric approach
- High attention to detail and organizational skills
- Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools
- Fluent in English; additional languages are an advantage.
What We Offer
- CCNL Terziario Commercio
- Salary range (gross annual): € 25.500 - € 30.000
- Commissions
The recruitment process is also open to candidates belonging to protected categories as defined by Italian Law No. 68/1999.
#MRN
Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.
Privacy policy available here: https://apps.otb.net/hr-gdpr/
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