Digital Sales Manager
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Digital Sales Manager – Overview
We are looking for a Digital Sales Manager to lead a complex digital sales organization across three interconnected streams: Outbound Campaign-based Sales/inside Sales, Specialist/Collaborative Sales, and Digital Self-service Channels. The role involves driving performance across telesales campaigns, specialist support to field sales, and online sales channels, ensuring efficiency, conversion, and continuous optimization.
Responsibilities
- Lead a structured sales organization across multiple locations (Milan, Bologna, Tuscany).
- Directly manage a layer of team leaders (manager of managers) responsible for operational teams.
- Drive sales performance through outbound campaigns and manage the full funnel (contacts, conversion, productivity, ROI).
- Oversee external vendors and telesales providers, ensuring efficiency, quality, and alignment with internal standards.
- Implement and monitor a data-driven sales model, leveraging KPIs, dashboards, and analytics to optimize performance.
- Strengthen a collaborative selling model, working closely with other sales channels to increase share of wallet.
- Develop team capabilities, particularly among junior managers, bringing structure, discipline, and scalable processes.
Qualifications
- Degree in Business, Economics, Engineering, or equivalent.
- 8–10 years of experience in sales management roles, preferably within digital sales, inside sales, telesales, or structured outbound campaign environments.
- Experience in B2B contexts with high-volume, fragmented customer bases (SMBs/prosumers).
- Proven experience as a manager of managers, leading structured teams.
- Strong experience in sales funnel management, campaign performance, and conversion optimization.
- Advanced analytical capabilities and a strong data-driven mindset; ability to define KPIs, analyze performance, identify patterns, and drive continuous improvement.
- Experience managing external vendors and outsourced sales teams.
- Exposure to digital/self-service sales channels (e‑commerce, online funnels) is a plus.
- Ability to work across different sales models: efficiency-driven outbound and collaborative selling.
- Fluent in English and Italian.
Benefits
- Competitive base salary: €66,000 – €86,000 with a variable component linked to performance.
- Wellbeing Digital Wallet: €3,850 per year.
- Personal budget to support wellbeing: travel, medical expenses, parental support, sports, and reimbursements for personal services such as childcare and caregiving.
- Hybrid work model with flexibility and autonomy over office presence.
- Growth opportunities through tailored learning paths and concrete development opportunities.
- Inclusive workplace built on trust, collaboration, and the value of diverse perspectives.
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