Restaurant Operations Manager

23 ore fa

Venezia, Veneto, Italia COREcruitment Ltd Tempo pieno 30.000 € - 35.000 € Contratto

Job title: Restaurant Operations Manager

Location: Venice, Italy

Salary: €30.000-€35.000 gross per year

Start date: ASAP

We are seeking an Operations Manager who will oversee key financial aspects of the restaurant’s P&L, ensuring budget alignment and cost control while supporting leadership in upholding brand standards, core values, and business objectives.The role is to drive operational excellence, guest satisfaction, and team development in a fast-paced, high-energy environment.

Key Responsibilities:

  • Financial Oversight: Understand and manage budgetary and P&L components, ensuring cost efficiency and profitability.
  • Team Leadership: Mentor, coach, and develop staff into brand ambassadors, fostering a culture of exceptional customer service.
  • Workforce Management: Create and adjust work schedules in line with forecasting and budgetary guidelines.
  • Departmental Leadership: Run a cost centre or department, ensuring smooth operations and brand consistency.
  • Cross-Department Collaboration: Work closely with all teams to execute systems and processes that deliver high-quality products and services.
  • Team Development: Assist in building a high-performing team that aligns with the restaurant’s vision and values.
  • Retail & Sales Growth: Implement brand standards in retail operations while identifying innovative opportunities to boost sales through guest and staff engagement.
  • Guest-Centric Culture: Foster an environment where guest satisfaction is the top priority, meeting or exceeding brand benchmarks.
  • Quality Assurance: Monitor and maintain service standards to ensure guest expectations are consistently met.
  • Music & Guest Engagement: Connect with guests through knowledge of music trends and history.
  • Talent Acquisition & Retention: Support leadership in recruiting, developing, and retaining top talent, placing them in roles that maximize their potential.
  • Performance Management: Set clear goals and expectations for team members, using performance reviews to drive accountability and success.
  • Career Development: Guide staff along structured career paths, ensuring growth and advancement opportunities.
  • Training & Development: Act as a Learning Coach, designing and executing training programs to enhance skills and improve retention.

Key requirements:

  • Proven track record in an Operations Manager role within a high-volume, full-service, casual-themed restaurant.
  • Innovative thinker with the ability to introduce creative solutions to the team.
  • Passionate about service with a guest-first mindset.
  • Strong verbal and written communication skills.
  • Business acumen with problem-solving expertise to diagnose issues and implement effective solutions.
  • Excellent listening and interpersonal skills, with the ability to communicate complex ideas clearly.
  • Confident presenter—able to pitch ideas and information to diverse audiences, including guests, teams, and leadership.
  • Fluency in English required; multilingual abilities are a plus.

Job title: Operations Manager

Location: Venice, Italy

Salary: €30.000-€35.000 gross per year

Start date: ASAP