BOTTEGA VENETA Corporate
3 settimane fa
Corporate & Retail Support Service Specialist,
basato/a a Montebello Vicentino (VI).
Riportando al Corporate & Retail Support Services Coordinator, il candidato sarà il punto di riferimento prevalentemente per l'area Administration & Finance e gestirà le attività riguardanti richieste, segnalazioni e suggerimenti.
Nel specifico dovrà:
Monitorare le segnalazioni dall'inizio fino alla risoluzione fornendo supporto di 1° e 2° livello collaborando con i vari team IT scalando, se necessario, i problemi irrisolti a un livello di supporto più elevato;
Fornire consulenza specialistica per la soluzione di problemi funzionali e/o operativi sulle applicazioni in gestione;
Garantire la definizione degli interventi di manutenzione ordinaria e straordinaria per le applicazioni in gestione, collaborare al rilascio di nuove applicazioni e successivamente prenderle in carico;
Monitorare le prestazioni dei fornitori esterni di servizi di AMS secondo i KPI concordati per le applicazioni incluse, compreso l'AMS di Kering; svolgere il ruolo di interfaccia tra i fornitori esterni e i colleghi partecipando ai meeting avanzamento
Pregressa esperienza di 1 – 3 anni in ruoli simili in contesti aziendali strutturati;
Buona conoscenza della lingua inglese
Buona conoscenza di piattaforme Finance (SAP, JDEdwards)
Buona conoscenza della piattaforma Office (Word, Excel, Access)
Conoscenza delle best practices di IT Service Management e Operations;
Capacità di lavorare in collaborazione in team e problem solving;
Capacità di comunicare in modo efficace, sia verbale che scritto;
Disponibilità a viaggiare in Italia (es. Milano) o talvolta all'estero (es. Kering HQ Paris). #J-18808-Ljbffr
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