Deputy Hotel Manager

Located in the heart of the Tuscan countryside, Borgo Santo Pietro is a 5-star luxury boutique hotel that includes: “Saporium”, a Gourmet Restaurant, and “Trattoria sull’ Albero”, a restaurant with typical Tuscan cuisine revisited with home-grown products, a holistic spa, a range of organic skincare products, a Satori custom yacht and an extensive farm We are looking for a Deputy Hotel Manager who will be responsible for assisting and deputising for the manager in all processes related to the day to day running of the hotel. Key responsibilities: Deputising for and assisting the Manager to manage all aspects of the hotel, including occupancy, food and beverage and events/banqueting Assist the Manager to manage sales and marketing, housekeeping, front desk (reception and concierge), food and beverage, Chef/kitchen, leisure, human resources, accounts Maintaining high standards of service quality Assist the Manager in ensuring sufficient team members at all times and within agreed budgets Quality control of all aspects including hygiene and health and safety Contribute to training and development of the hotel team Understand all aspects of hotel services and management and to assist the Manager to train the hotel team to enable them to confidently deal with customer queries etc Manage customers’ expectations and resolve with all queries Day to day responsibilities: Deputising for and assisting the Manager to manage the day to day running of the hotel and its services Assist the Manager to manage and co-ordinate with other department heads Quality management of hotel services Deputising for and assisting the Manager to investigate and resolve customer complaints Supervise, manage and direct the overall performance of the hotel team Assist the Manager in recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all hotel team members to ensure targets are met Maintaining accurate records and accounts as required and reporting as agreed Set an example for team members of commitment, work ethic and behaviour Responsibly use resources and control expenses to operate within budgetary controls Adhere to all organisation policies and procedures Requirements: Hospitality degree or similar Fluency in English and Italian Minimum 3 years of experience in this type of job role Good understanding and proven ability of the hotel business and management Leadership with ability to assist in driving and developing a hotel team Excellent analytical, interpersonal, organisational and communication skills Ability to work under pressure

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