Director Life Cycle Service

2 settimane fa

Milan, Italia Kardex Group A tempo pieno
Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment.

Your tasks Main Accountabilities

Define the business strategy in collaboration with the regional director

Manage service teams and back office LCS

Define operational marketing plans in collaboration with Regional Director LCS and Marketing Regional Manager

Establish sales targets and implement

Participate in negotiations with customers if necessary

Key account management

Study and follow the trends of the market and competition

Train sales team on new products and developments

Develop tools (arguments) for products and services (brochure, marketing campaign)

Analyze the sales figures and follow the evolution of margins

Update and follow-up of the CRM

Responsibility for the validation of logistics and software solutions to our customers

Quotation responsibility

Develop the skills of his team

Safety responsibility

Development of short, medium- and long-term business plans

Contribute to the team's performance by displaying a positive and enthusiastic attitude, showing their support and involvement in all activities

Ensure all customer feedback is recorded to support our culture of continuous improvement

Your profile Job Requirements

Training/Education

Master’s degree in business

Professional Experience

Sales experience

Experienced in working in a global functional/matrix organisation

Management experience

Leadership/Other

Inspire and develop teams

Strong communication skills

Proven influencing and leadership

Excellent planning, organizational and time management

Proactive attitude

Knowledge in the field of intra-logistic

Safety knowledge

English CEFR Level B2 (upper intermediate)

Working with Kardex Automated storage solutions are high-tech. The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.

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