Online Client Advisor
2 settimane fa
Online Client Advisor , that will be part of the Global E-commerce department,based in our Milan HQ.
Main Activities And Responsibilities
Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business; Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Dolce&Gabbana history and heritage in accordance with the Dolce&Gabbana selling ceremony; Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales; Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities; Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests; Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment; Adhere to Dolce&Gabbana Image standards and guidelines; Invite clients to main company events (fashion shows, private parties, dinners, etc) and go with clients to each event; Be available to travel to organize meeting with clients close to their locations
Key Requirements & Competencies
Previous work experience in commercial/customer service role in Fashion & Luxury industry Fluent in English (both written and spoken) Problem solving, adaptability and multitasking. Passion and strong knowledge of luxury industry. Customer - oriented attitude, excellent interpersonal and communication skills.
Location:
Italy, Milan Livello di anzianità
Livello di anzianità
Livello medio-alto Tipo di impiego
Funzione lavorativa
Funzione lavorativa
Consulenza, Informatica e Vendite Settori
Settori
Vendita al dettaglio di beni di lusso e gioielli Le referenze raddoppiano le tue probabilità di ottenere un colloquio presso DOLCE&GABBANA Ricevi avvisi per le nuove offerte di lavoro per
Consulente clienti
in
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Online Client Advisor
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