Senior engineer in Integrated Concept Solutions
2 settimane fa
In this role you will:
· Ensure support to all business areas involved in the implementation of pre-sales processes, bids, and after-sales. · Successfully carry out ICS projects within Sysmex. · Provide effective support for all offered ICS solutions. · Understand and participate in the workflow within the laboratory. Instalation : · Installation of Sysmex Software solutions. · Installation of IT hardware. · Provide remote access to clients during installations. · Coordinate and communicate with Field Application Specialist (FAS) regarding patient validation and its flow. · Establish online communication with the LIS (Laboratory Information System). · Monitor and document the configurations of installed systems. · Remote 'Hotline' service and on-site. · Collaborate with FAS on workflow updates and validation tasks. · Collaborate with Field Service engineer (FSE) on corrective actions, offering IT support. · Coordinate with FSE in the software update of installed equipment. Job requirements
· University degree or equivalent in IT engineering. · Advanced certificate in electronics/IT and/or equivalent industry experience
· Technical knowledge of electronic/IT equipment (preferably IVD)
· Knowledge as a user of PC tools and software applications
· Languages: fluent Italian and English General professional experience: · Knowledge of electronic and IT equipment · Compliance with SOP's and WI's · Self-motivation with the ability to work under stressful situations Professional experience for the position: · 3-5 years of experience managing technical teams in the IVD industry including direct customer contact What's in it for you?
One of our biggest goals as a company is the health and well-being of our employees. And so, we offer the following: · Mobile working · Flexible time and work-life-balance · Ticket restaurant · Canteen · Campus training platform for the growth of your knowledge and skills
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