Field Engineer L1

2 settimane fa

Latina, Italia AMS Accelerate IT A tempo pieno
Job Description:

The Band 1 - Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years' experience in Windows Desktop Support.

Position Responsibilities and Functions

a) Provide first/second level contact and problem resolution for customer issues

b) Work with Third Party Vendors to remediate complex AV issues as needed

c) Provide timely communication on issue status and resolution

d) Maintain ticket updates for all reported incidents

e) Install, upgrade, support and troubleshoot XP, Windows 7, WIndows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application

f) Should have basic knowledge of Mac operating system, to support Apple pc users

g) Install, upgrade, support and troubleshoot for printers, computer hardware

h) Performs general preventative maintenance tasks on computers, laptops, printers

i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment

j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms

l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

a) Bachelor's Degree or equivalent in Computer Science or related field

b) ComTIA A+, Microsoft Certified Professional (MCP) or better

c) Minimum of 18 months of IT experience

d) Windows 7-10, Microsoft Active Directory, using of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems

e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory

f) Proven analytical, troubleshooting and problem-solving skills

g) Proven ability to multi-task, effectively determine priorities and meet SLA's

h) Excellent communication relationship-building and internal customer service skills

i) Adaptable and flexible in a fast-changing industry and work environment

j) Willing to work off-hours and weekends when required for projects or emergency support

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

#J-18808-Ljbffr

  • Cqv Engineer In Latina

    1 settimana fa

    LATINA, Italia Cai A tempo pieno

    Position Description: We are now seeking a CQV Engineer to join our growing operations in Italy. The CQV Engineer develops the documentation to support Commissioning, Qualifications, and Validation. These people are responsible for protocol writing and execution, field verification, and development of summary reports at the client site. The role of a CQV...

  • CQV Engineer in Latina

    1 settimana fa

    Latina, Italia CAI A tempo pieno

    Position Description: We are now seeking a CQV Engineer to join our growing operations in Italy. The CQV Engineer develops the documentation to support Commissioning, Qualifications, and Validation. These people are responsible for protocol writing and execution, field verification, and development of summary reports at the client site. The role of a CQV...

  • CQV Engineer in Latina

    1 settimana fa

    Latina, Italia Cagents A tempo pieno

    We are now seeking a CQV Engineer to join our growing operations in Italy. The CQV Engineer develops the documentation to support Commissioning, Qualifications, and Validation. These people are responsible for protocol writing and execution, field verification, and development of summary reports at the client site. The role of a CQV Engineer in CAI is...

  • Cqv Engineer In Latina

    1 settimana fa

    LATINA, Italia Cagents A tempo pieno

    We are now seeking a CQV Engineer to join our growing operations in Italy. The CQV Engineer develops the documentation to support Commissioning, Qualifications, and Validation. These people are responsible for protocol writing and execution, field verification, and development of summary reports at the client site. The role of a CQV Engineer in CAI is to:...

  • Qualification Engineer for Pharmaceutical Plants

    1 mese fa

    Latina, Italia VTU A tempo pieno

    Qualification Engineer for Pharmaceutical Plants (m/f/d) Mögliche Arbeitsorte Latina Lazio Umfang Full-time As an experienced Qualification Engineer, you are responsible for the commissioning and qualification of pharmaceutical plants, as well as for their design. You will be in charge of the technical and organizational execution of...

  • Technical Facility Manager

    3 settimane fa

    Latina, Italia JLL A tempo pieno

    Technical FM Duties: Establish relationships with client Plant Managers, Area and Site FM managers, business partners such as EHS and Quality leads, to establish trust and credibility in the delivery of Hard services Manage the performance of Hard Services delivery in order to minimise/eliminate down time of the equipment within the JLL scope of works...

  • Maintenance Intern

    1 settimana fa

    Latina, Italia The Kraft Heinz Company A tempo pieno

    Description About the Position We have an excellent opportunity available for a recently graduated or bachelor/master student interested in making a difference at Kraft Heinz as Maintenance Intern . This role will be based in Plasmon Factory in Latina (LT). You’ll be working in a high performing team, alongside peers always trying to reach the...

  • Palo Alto Prisma Architect

    2 settimane fa

    Latina, Italia AGM Tech Solutions LLC A tempo pieno

    AGM Tech Solutions, on behalf of the Client - a Global Technology Company, is hiring aHybridPosition Title: Palo Alto Prisma ArchitectPosition Summary: Additional experience with the following is a plus:Proxy & URL/Content filtering solutions (e.g., Fortinet, Bluecoat, Websense, iboss, Zscaler, Palo Alto Prisma Access or similar) ZTNA Solutions Remote access...

  • Z-scaler architect

    2 settimane fa

    Latina, Italia AGM Tech Solutions LLC A tempo pieno

    AGM Tech Solutions, on behalf of the Client - a Global Technology Company, is hiring aHybridPosition Title: Z-scaler ArchitectPosition Summary: Additional experience with the following is a plus:Proxy & URL/Content filtering solutions (e.g., Fortinet, Bluecoat, Websense, iboss, Zscaler, Palo Alto Prisma Access or similar) ZTNA Solutions Remote access...

  • Janssen - Technical Launch Integrator

    4 settimane fa

    Latina, Italia Johnson & Johnson A tempo pieno

    For the Italian production plant of Janssen (Borgo San Michele - Latina) we are looking for a **Technical Launch Integrator **(Senior Scientist or Principal Scientist/Engineer) to be hired with a permanent contract. The Technical Launch Integrator (TLI) has overall accountability for ensuring fit-for-plant and commercial readiness during technical...