Customer Account Executive
4 settimane fa
La risorsa si occuperà di:
- Rappresentare l’azienda con l’obiettivo di costruire rapporti di fiducia con il cliente - Gestire un portfolio clienti al fine di assicurare la loro soddisfazione, costruendo rapporti di lunga durata in un’ottica di fidelizzazione - Verificare costantemente le possibilità di ottimizzazione dei risultati del proprio portfolio clienti al fine di suggerire loro eventuali upgrade/upselling che possano aiutarli nel miglioramento delle performance - Collaborare sinergicamente con tutto il team al fine di generare confronto e stimolo - Rendicontare le attività sales svolte attraverso l’utilizzo del CRM interno - Preparare report e documentazione di rendicontazione delle attività - Partecipare a fiere e eventi di settore
Si richiede:
- Esperienza in ruoli similari di account management o customer service o vendita nel settore Hospitality - Laurea triennale o magistrale - Esperienza nella vendita di software in ambito B2B (Software as a Service - SaaS) per hotellerie - Eventuali esperienze di vendita o consulenza in ambito di Revenue Management - Conoscenza del pacchetto Microsoft Office - Forte orientamento al cliente - Dinamismo, precisione e organizzazione - Capacità lavorare in sinergia con un team di lavoro - Ottime capacità comunicative e di negoziazione - Capacità di problem solving - Forte flessibilità e capacità di adattamento a procedure, approccio ed etica aziendale. - Conoscenza della lingua inglese. La conoscenza dello spagnolo verrà considerato un plus
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