Guest Relation Specialist

3 settimane fa

Rome, Italia Minor Hotels Group A tempo pieno
Full-time Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description

The

Guest Relation Specialist

is dedicated to our Anantara suites, ensuring a very personal, detailed and seamless service. He/ She will take good care of all the guest’s needs, from the pre-arrival to their post-departure. With discretion and good manners, he/she will be seen by the guest’s as a competent and reliable person, so to project onto them his/her ownership, above all, by never intruding or imposing their being.

Our very first impression on guests is a critical part of a permanent effect and a lasting impact on their memories. Our deportment, behaviors, manners & etiquette must support the patrimony of Anantara, which includes also grooming & non-verbal communication. Ensure all Suites and guest’s areas are properly cleaned and maintained at all times, accordingly to the hotel Standards Operating Procedure related to these areas Inform and promptly communicate, guest’s requests, preferences or useful information to each departments involved. Be knowledgeable of the Hotel features and surroundings Help and assist all guests in a friendly and educated manner Show remarkable skills in anticipating guest’s needs & exceptional attention to details Build a rigorous rapport with guests and maintain interaction in order to facilitate guest recognition and obtain specific needs, likes and dislikes so to preserve a guest history files. Ensure Anantara Brand Standards are attended, as well as etiquette and procedures listed by the LQA standards. It is a GR specialist duty to create “wow moments” throughout the guest’s sojourn at Palazzo Naiadi. Report for duty punctually, wearing the proper uniform and name tag. Maintain a high level of personal appearance and self-hygiene. Ensure a full & complete shift handover and maintain a high level of communication & feedback among the team members. Liaise and attune at all times with Housekeeping and Front of House team Set up suites accordingly to guest’s history, requests, and specific amenities Able to work any shift assigned by Head of Department Assist and support Butler team for potential assistance with luggage & shoe’s treatments. Qualifications

High school diploma or similar Previous Hotel’s work experiences or similar Knowledge of service skills Able to work under pressure & follows directions Additional Information

Join our positive and vibrant team and be rewarded with these team benefits: Ticket Restaurant Discounts on accommodation across all Minor Hotel brands Discount when you visit any of our restaurants, cafes and bars

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