AC Power EMEA Service Technical Support Engineer

3 settimane fa

Bologna, Italia Vertiv Co A tempo pieno
At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are currently seeking a

n

AC Power EMEA Service Technical Support Engineer

to join our dynamic team in

Bologna, Italy

What kind of work will you be doing?

Following advanced trainings on AC products, by the Vertiv Academy and by the Tech Support team, including with practical experiences, the Tech Support Engineer will work, as priority, to help resolution of AC Power equipment’s after-sales incidents, in accordance with the Company policy and Safety Standards.

The after-sales activity support (Incident Management) will be the main priority of the Tech Support Engineer, with the help of the whole team, will be done essentially “remotely” from the Castel Guelfo (Bologna-Italy) Vertiv facility, but site visits will not be excluded, whenever required.

The tech support engineer will maintain consistent feedbacks from critical field conditions, report to the team and to the Company.

The Tech support engineer will apply, when required, unit or returned parts investigation, based on test or simulations, and report specific functions or behaviours.

The tech support engineer will prepare the tech report document, associated to the cases, that can be shared with our customer.

What will make you successful?

School Background in Electrical or Electronic engineering (Diploma with experience or degree are equivalent);

Language skills: Fluent English (other languages are a plus);

Technical / Functional skills: Experience or out of School Concepts in Power Electronic AC Power (UPS) or similar technologies (Power Converters);

Ability to write (Technical Reports, in English);

Easy in MS Computer tools (Word. Power Point, Excel, Teams);

Strong communication skills, calmness under pressure, team-oriented, driven, customer service-focused, willingness to travel occasionally, and flexibility in multitasking, even beyond the main scope.

Should

YOU

meet the requirements outlined, we invite you to submit your application and initiating the process of charting your career path within our thriving and nurturing workplace

#J-18808-Ljbffr

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