Logistics Specialist
9 ore fa
Job Summary The Logistics Specialist is responsible for end-to-end customer order management, ensuring seamless coordination between sales, logistics, carriers, and customers. The role focuses on order accuracy, delivery execution, claims and returns management, Proof of Delivery (POD) compliance, and proactive customer communication to ensure high service levels and zero backlog of unresolved orders. Key Responsibilities 1. Customer Order Management • Manage the complete order-to-delivery cycle, including: o Truck calculation and optimal carrier selection o Carrier assignment and delivery scheduling o Delivery Note (DN) creation o Handling returns due to order rejection o Receipt and confirmation of delivered goods • Ensure timely processing of all customer orders in compliance with company policies and service-level agreements (SLAs). 2. Problem Solving & Customer Communication • Maintain constant and proactive communication with customers regarding order status, delivery timelines, and potential issues. • Respond promptly to customer inquiries and concerns. • Identify and resolve issues before they escalate into complaints. • Work cross-functionally with logistics, warehouse, finance, and sales teams to ensure customer satisfaction 3. Claims and Sales Return Management • Ensure complete and timely follow-up of customer claims and sales return processes on a monthly basis. • Coordinate with internal stakeholders to close claims without variances. • Maintain accurate documentation and tracking for all claims and returns. 4. Proof of Delivery (POD) Management • Guarantee the compliance in collecting POD copies • Maintain organized records for audit and customer reference purposes. 5. Order Accuracy and Speed • Ensure high accuracy and efficiency in: o Order entry o Stock dispatch coordination o Shipment instructions o Invoicing and documentation • Minimize errors that could lead to delays, rework, or customer dissatisfaction. 6. Order Status Reporting • Provide weekly order status updates to internal teams and customers, including: o Delivery date changes o Quantity adjustments o Order cancellations • Actively monitor open orders to prevent backlog and ensure timely fulfillment. Qualifications & Skills Education: • Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field (preferred). Experience: • 2–4 years of experience in sales administration, order management, logistics coordination, or customer operations. Skills & Competencies: • Strong organizational and multitasking skills • Excellent communication and customer service abilities • Problem-solving and proactive decision-making mindset • High attention to detail and accuracy • Ability to work under pressure and meet deadlines • Proficiency in ERP systems, MS Excel, and order management tools
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Logistics Specialist
7 giorni fa
Italia SANY Group A tempo pienoRole Summary As a Logistics Specialist at SANY Italy, you will be the core link connecting our global supply chain with local service operations. You will efficiently manage the flow of service parts and equipment through logistics platforms to ensure on-time delivery, directly enhancing customer satisfaction and after-sales service efficiency. Key...
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Logistics Specialist
7 giorni fa
Italia, IT SANY Group A tempo pienoRole Summary As a Logistics Specialist at SANY Italy, you will be the core link connecting our global supply chain with local service operations. You will efficiently manage the flow of service parts and equipment through logistics platforms to ensure on-time delivery, directly enhancing customer satisfaction and after-sales service efficiency. Key...
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Logistics Specialist
4 giorni fa
Italia SANY Group A tempo pienoRole Summary As a Logistics Specialist at SANY Italy, you will be the core link connecting our global supply chain with local service operations. You will efficiently manage the flow of service parts and equipment through logistics platforms to ensure on-time delivery, directly enhancing customer satisfaction and after-sales service efficiency. Key...
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Specialist Nederlandse taal voor NT2
1 giorno fa
Italia Crane Worldwide Logistics A tempo pienoCrane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Client Service Specialist is responsible for processing shipments and all related activities for an assigned client. Responds to orders, general client inquiries,...
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Specialist Nederlandse taal voor NT2
9 ore fa
Italia Crane Worldwide Logistics A tempo pienoCrane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Client Service Specialist is responsible for processing shipments and all related activities for an assigned client. Responds to orders, general client inquiries,...
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Specialist, Logistics Planner
2 settimane fa
Italia BRACCHI Transport & Logistics A tempo pienoL’AZIENDA: Bracchi è un gruppo in forte espansione che si colloca tra i più importanti operatori logistici e di trasporto a livello europeo, gestendo servizi su misura in settori di nicchia altamente specializzati. La società si è consolidata nel corso del tempo fino a diventare un partner di fiducia per aziende internazionali di primo piano nei loro...
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Specialist, Logistics Planner
2 settimane fa
Italia BRACCHI Transport & Logistics A tempo pienoL’AZIENDA: Bracchi è un gruppo in forte espansione che si colloca tra i più importanti operatori logistici e di trasporto a livello europeo, gestendo servizi su misura in settori di nicchia altamente specializzati. La società si è consolidata nel corso del tempo fino a diventare un partner di fiducia per aziende internazionali di primo piano nei loro...
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Client Service Specialist
1 giorno fa
Italia Crane Worldwide Logistics A tempo pienoCrane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Client Service Specialist is responsible for processing shipments and all related activities for an assigned client. ESSENTIAL JOB FUNCTIONS Responds to orders, general...
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Client Service Specialist
9 ore fa
Italia Crane Worldwide Logistics A tempo pienoCrane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Client Service Specialist is responsible for processing shipments and all related activities for an assigned client. ESSENTIAL JOB FUNCTIONS Responds to orders, general...
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Logistics Specialist
1 settimana fa
Italia grunenthal group A tempo pienoOur people in Manufacturing & Global Operations share two priorities: getting things done and making things better. If you're a dynamic person with a positive mindset, you'll fit in well here. It's an international team with a powerful spirit of collaboration. Together, we make sure our products meet the highest standards of quality by constantly searching...
