IT Support

4 giorni fa

Villadose Provincia di Rovigo, Italia HCLTech A tempo pieno

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Role- Onsite Support Engineer
Language- Italian , English

Expert in an IT OSS team.
OSS provides local and agreed remote site support for all local IT services. Support includes handling of user incidents and requests, management of different infrastructure and application components together with the service owner, service centres and the operation teams. The job holder independently manages and develops certain assigned responsibilities by seeking contribution from colleagues. In addition, he/she may occasionally participate to development projects when agreed beforehand with the superior.

Conduct support operations on day-to-day basis
In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
In cooperation with Service Owners, conduct service management operations for local and legacy services
Strive for continuous improvement to improve service and support operations
Where agreed, participate to IT Compliance development for own area
Where agreed, participate to Infra development within own area of expertize (Senior Engineer)
Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)
Servers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teams
User Support team
Servers & Storage, Communication Technology, and Managed Desktop Services
Good understanding of IT Service Management processes and practices
Good communication skills in local language, combined with adequate written and spoken English language capabilities

Education – Minimum Qualification: B.Eng. in information technology or master degree
#3+ years’ experience in IT
# Solid technical understanding of one or more technology areas, such as servers, storage, operating systems, cluster technologies, SAP, databases or middleware. IT service delivery competencies, communication skills, ITIL methodology certification or respective knowledge, situation management skills, broad awareness relating to IT infrastructure, agility and flexibility to address critical situation (downtime) in professional manner.
# Ability to work independently with little day to day support – self starters
#

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