Full-Time Operations Manager

2 settimane fa

Milano, Italia Guild Living A tempo pieno

Italy |  Type: Full-time |  Mode: Hybrid with travel
Compensation: Competitive executive package, commensurate with experience

Founded by Eugene Marchese and Michael Eggington — two of Australia’s most experienced senior living executives — Guild Living combines world-class hospitality, wellness programs, and architecture to redefine later living.

Our first community,  Guild Siena , has already transformed the way Italians experience aging beautifully. The Role As  Director of Hospitality Operations , you will lead Guild Living’s operational performance across Italy, ensuring exceptional guest experiences, operational efficiency, and financial excellence.

This is a hands-on executive leadership role, ideal for a Director of Operations, Hotel General Manager, or Hospitality Leader with experience in managing multi-site or mixed-use wellness and lifestyle destinations.

Provide strategic and operational leadership across Guild Living’s Italian communities, ensuring brand consistency, profitability, and service excellence.
Oversee daily operations across luxury short-stay retreats and residential living communities.
Design and implement systems, SOPs, and service standards to ensure scalability and consistency.
Support pre-opening planning, recruitment, and on-site launch execution for new destinations.
Collaborate cross-functionally with marketing, design, and development teams to align guest experience, wellness programs, and brand storytelling.

About You You are an experienced  Hospitality Director ,  Cluster General Manager , or  Operations Executive with a proven track record in luxury hotels, resorts, senior living, or wellness hospitality.

Fluency in Italian and English
Strong people management and coaching skills
Experience in multi-site and/or pre-opening operations
Passion for design, wellness, and lifestyle-led hospitality

Details Contract: Full-time executive appointment (or consultancy)
Flexible, hybrid, with travel across Italy
Remuneration: Competitive executive package (to be negotiated)
Benefits: Expense reimbursement, company laptop, and professional support tools

Lead Italy’s most innovative hospitality and longevity brand
Join a purpose-driven company blending design, wellness, and human connection

Please send your CV and a short note describing how your leadership aligns with Guild Living’s vision for hospitality and longevity living to  eugene@guildliving.

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