Servicemanager - MT Lid

IT SERVICE MANAGER

We are hiring for our office in Padova, a talented IT Senior Service Manager.
The ideal candidate has at least 5 years working experience in the role.
Hybrid work is allowed, always when possible.

Manage and coordinate the delivery of Managed Services for assigned clients;
• Guarantee the quality of the services provided by monitoring SLAs and KPIs;
• Coordinate service, troubleshooting and support;
• Prepare Service Reports and carry out Service Reviews;
• Develop Problem Management and Service Improvement plans;
• Support Service Design;
• Serve as a focal point for the needs and issues of assigned customers and internal Operations Teams;
• Implement projects to improve IT processes, systems and operations;
• Manage customer expectations and relationships;
• Service Risk Management & Fire-drill Tests implementation;
• Provide support for the revision of the annual budget for the clients;
• P&L management/check;
• ITIL Foundation certification;

Written and spoken fluent English and Italian is required;
• Knowledge of IT Service Management framework and best practices;
• Problem solving, team working, planning and risk management skills;
• MS Office and related software deep knowledge;
• Contract, remuneration and benefits will be discussed during the job interview.
We provide IT support for many European companies.
Our main services are:
• 24/7 Operations: Service Desk and day-by-day application and infrastructure support (ISO 20000 Certified)
• Planning: Hardware and Software selection, implementation and migration activities, infrastructure assessments, consolidation and IT transformation, IT automation and Cloud computing
• Application Development: Integration, information management, and analytics (BIG DATA) spanning front-end to back-end activities
• Flexible and effective professional training and development.
Our goal is to help our Partners streamline and simplify their IT Management Systems so that they can focus on mission critical activities.