Computer Operator

We are looking for a Resident IT Technician with experience in Desktop / End-user Support within enterprise environment, preferably multinational companies.

Technical support IMAC and break-fix
Support for hardware, such as workstation and mouse, keyboard, monitor, scanner, and non-MPS printer support
Provide setup and technical support for conference rooms and internal VoIP phones.
Collaborate with IT Infrastructure support groups to escalate incidents and follow up to ensure timely resolution.
Communicate regularly with the Deskside Management Team to address asset management, break/fix, and service desk processes
Update windows workstation to latest version of OS
Manage issues related to conference room audio issues and configure printers and Desktop issues
Manages the life cycle of IT devices in supported sites.
Supports on-call schedule and response to priority IT incidents as needed.
May administer certain user accounts, to include security, account creation, account deletion, and all related maintenance.
Maintains all relevant technical documentation to ensure easy knowledge transfer within area of responsibility.

Employment contract: 1-year fixed-term (with possibility of transformation into permanent)

Ideally background as IT engineer with at least 2 years of experience
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Good English and fluent Italian
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.