Customer Services Junior

4 giorni fa

Milano, Italia AMILON A tempo pieno

Amilon is the company that revolutionized the digital gift card market, introducing them first in Italy . With headquarters in Italy and offices in Poland and Spain, today we are not just a gift card reseller, but a Digital Value enabler operating in three strategic areas: Reselling, Processing and Media & Engagement.

Thanks to our proprietary technology and innovative approach, we transform gift cards into valuable tools for companies, retailers and brands, creating new opportunities for incentive, engagement and monetization.

To strengthen our growth, we are looking for a Junior Customer Services (Fixed-term - 1 year) to join our Operations team. This role requires a proactive approach to risk management and problem-solving, acting as the main point of contact for client inquiries related to our services.

#Address client requests and resolve issues through ERP, ticketing tools, CRM, chat, and phone
Identify risks, anticipate potential problems, and take proactive measures
Collaborate with internal teams to improve overall service quality

#Fluency in Italian and English (B2 level)
Previous experience in client management or customer support
Proficiency in Microsoft Office, particularly Excel

#Knowledge of additional languages (Spanish, French, German, Polish, Czech, Romanian, Portuguese)
Background or interest in economics, marketing, or finance

Apply now here on LinkedIn and join the Amilon team #

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