Aftersales service manager industrial vehicles

BAUMANN is a world-class manufacturer of sideloaders from three to 50 tonnes capacity with a reputation for consistent innovation, and the highest level of design and productivity.

For our plant based near Verona we are looking for:

Aftersales Service Manager industrial Vehicles M/F

Essential Duties

• Lead the Service and spare part Dept.

• Guarantee an excellent spare parts delivery service

• Manage service-related customer concerns such as warranty issues, job scheduling, job progress, etc.

• Maintain industry leading levels of customer satisfaction.

• Document, submit, and resolve claims with dealers.

• Prepare customer repair estimates and/or quotes in a timely and accurate manner and provides follow-up.

• Resolve customer disputes to ensure fair value for the customer and company.

Qualifications/Requirements

• Experience in Heavy Equipment, Mining or Electrical/Mechanical Engineering.

• Technical understanding of equipment operation / repair of heavy Machinery Equipment

• Knowledge of customers and distributors..

• Languages: full proficiency in English and Italia

• Location: Cavaion Veronese (North of Italy) nearby City of Verona and Garda Lake

Ready to join our team?

Submit your resume and cover letter today

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Cv(at)baumann-sideloaders(dot)com

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www(dot)baumann-sideloaders(dot)com

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.