Technical Support

4 giorni fa

Lazio, Italia Agensi Pekerjaan Smarttrend Sdn Bhd A tempo pieno

**Job description**
- Voice Call Handling: excellent knowledge of handing voice calls.
- Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
- **Troubleshooting**: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc
- **Printers**: Hands on experience on managing printers (Local & Network printers) - Lexmark and HP Printers.
- **Tools**: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.
- **ITIL**: Knowledge of ITIL processes and procedures like - Incident, Service request fulfilment, Change, Problem etc
- **KM**: Knowledge management understanding
- **MS Office**: Good / excellent knowledge for support of MS Office and standard software
- Windows & Smartphones: Windows operating system knowledge (e.g.
Windows 7, 8.1, 10),Windows smartphone and telecommunication knowledge.
COTS (standard SW, standard HW)
- **O365**: Understanding of Microsoft Office (e.g.
Office 365)
- Provide service desk support or contract point to end users based on 24 x 7 365 basis.
- Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system.
- Escalate unresolved incidents or requests to the proper channels of support by contacting the designated technical support team.
- End user will be informed of the estimated time whereby his/her ticket will be attended to.
- Manage all incidents/requests and act as an interface between the end-users and IT personnel and the Field Operation team.
**Salary**: Up to €1,600.00 per month
Application Question(s):
- Can you able to relocated to Malaysia?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
**Language**:
- Italy (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)

  • Technical Support Engineer

    1 mese fa

    Lazio, Italia Technical Concept Gmbh A tempo pieno

    We're shaping the future of software.That means less talking and more doing, pushing the boundaries, and helping our customers build better, faster.We're curious, committed, and count on one another to think—and build—fast.Join us.Why would you love this job?Come with us on our exciting journey as a valuable contributor to our Unicorn Pre-IPO Global...

  • Technical Support Engineer

    1 mese fa

    Lazio, Italia Technical Concept Gmbh A tempo pieno

    We're shaping the future of software. That means less talking and more doing, pushing the boundaries, and helping our customers build better, faster.We're curious, committed, and count on one another to think—and build—fast. Join us.Why would you love this job?Come with us on our exciting journey as a valuable contributor to our Unicorn Pre-IPO Global...

  • Technical Support

    4 mesi fa

    Lazio, Italia Transtec Services Srl A tempo pieno

    TransTec Service Srl, società di servizi e consulenza che opera nel settore ICT e dell'Innovazione tecnologica, è alla ricerca di una risorsa per Technical Support.Principali mansioni Technical Support: Gestione richieste di assistenza;Diagnostica problematiche;Risoluzione problemi di 1° livello ed eventuale assegnazione del ticket al 2° livello;Fornire...

  • Technical Support

    6 giorni fa

    Lazio, Italia Transtec Services Srl A tempo pieno

    TransTec Service Srl, società di servizi e consulenza che opera nel settore ICT e dell'Innovazione tecnologica, è alla ricerca di una risorsa per Technical Support.Principali mansioni Technical Support: Gestione richieste di assistenza;Diagnostica problematiche;Risoluzione problemi di 1° livello ed eventuale assegnazione del ticket al 2° livello;Fornire...

  • Technical Support

    2 mesi fa

    Lazio, Italia Transtec Services Srl A tempo pieno

    TransTec Service Srl , società di servizi e consulenza che opera nel settore ICT e dell'Innovazione tecnologica, è alla ricerca di una risorsa per Technical Support. Principali mansioni Technical Support: Gestione richieste di assistenza; Diagnostica problematiche; Risoluzione problemi di 1° livello ed eventuale assegnazione del ticket al 2° livello;...

  • Technical Support

    1 settimana fa

    Lazio, Italia Transtec Services Srl A tempo pieno

    TransTec Service Srl , società di servizi e consulenza che opera nel settore ICT e dell'Innovazione tecnologica, è alla ricerca di una risorsa per Technical Support. Principali mansioni Technical Support: Gestione richieste di assistenza; Diagnostica problematiche; Risoluzione problemi di 1° livello ed eventuale assegnazione del ticket al 2° livello;...

  • Technical Support

    4 mesi fa

    Lazio, Italia Transtec Services Srl A tempo pieno

    TransTec Service Srl, società di servizi e consulenza che opera nel settore ICT e dell'Innovazione tecnologica, è alla ricerca di una risorsa per Technical Support.Principali mansioni Technical Support:Gestione richieste di assistenza;Diagnostica problematiche;Risoluzione problemi di 1° livello ed eventuale assegnazione del ticket al 2° livello;Fornire...

  • Technical Support

    3 settimane fa

    Lazio, Italia Transtec Services A tempo pieno

    **TransTec Service Srl**, società di servizi e consulenza che opera nel settore ICT e dell'Innovazione tecnologica, è alla ricerca di una risorsa per Technical Support.**Principali mansioni Technical Support**:- Gestione richieste di assistenza;- Diagnostica problematiche;- Risoluzione problemi di 1° livello ed eventuale assegnazione del ticket al 2°...

  • Technical Support It

    2 giorni fa

    Lazio, Italia Kgr A tempo pieno

    We are recruiting an Italian speaking Technical Support IT in Dublin (Ireland)**the role is based in Dublin**Tasks:- Troubleshoot and resolve complex issues- Provide guidance and consultative technical expertise- Serve as point of contact for projects team to improve client experience**Profile**:- Native/fluent in French, both verbal and written.Fluent in...

  • Technical Bd Support Engineer

    2 settimane fa

    Lazio, Italia Buscojobs A tempo pieno

    Join us as a Technical BD Support Engineer and be part of an exciting, challenging, and dynamic work environment to proactively support the expansion strategy of the Project Business Unit through the origination, development, and construction of the PV Project opportunities in the Region. Responsibilities: Support the activities of the Technical BD support...

  • Technical Support Engineer Passenger Cars

    2 mesi fa

    Lazio, Italia Byd Europe A tempo pieno

    About the department: The After Sales department within BYD Italy is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks.This is including but not limited to building up a service network in whole Europe providing technical support to our customers and Service Providers supporting the sales department by...

  • Technical Support Engineer

    4 settimane fa

    Lazio, Italia Byd Europe A tempo pieno

    About the department: The After Sales department within BYD Italy is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This includes building up a service network across Europe, providing technical support to our customers and Service Providers, supporting the sales department by calculating Life Cycle...

  • Technical Support Engineer

    3 mesi fa

    Lazio, Italia Byd Europe A tempo pieno

    About the department: The After Sales department within BYD Italy is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This includes building up a service network across Europe, providing technical support to our customers and Service Providers, supporting the sales department by calculating Life Cycle...

  • Technical Bd Support Engineer

    2 settimane fa

    Lazio, Italia Buscojobs A tempo pieno

    Join us as a Technical BD Support Engineer and be part of an exciting, challenging, and dynamic work environment to proactively support the expansion strategy of the Project Business Unit through the origination, development, and construction of the PV Project opportunities in the Region.Responsibilities:Support the activities of the Technical BD support...

  • Technical Support Engineer

    1 mese fa

    Lazio, Italia Byd Europe A tempo pieno

    About the department: The After Sales department within BYD Italy is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks.This includes, but is not limited to, building up a service network in whole Europe, providing technical support to our customers and Service Providers, supporting the sales department by...

  • Junior Automotive Technical Support

    5 mesi fa

    Lazio, Italia Msx International Inc. A tempo pieno

    Title: Junior Automotive Technical Support Location: Roma, Rome, IT, 00148 Date: Aug 3, 2024 Are you our new Junior Automotive Technical Support? We are always open to meet bright Graduates in Engineering like you to join our Technical Department. As part of MSX Talents Acquisition Program, we look with interest at young degree students eager to get in the...

  • Technical Bd Support Engineer

    2 mesi fa

    Lazio, Italia Trina Solar A tempo pieno

    Join us as a Technical BD support Engineer and be part of an exciting, challenging, and dynamic work environment to proactively support the expansion strategy of the Project Business Unit through the origination, development and construction of the PV Project opportunities in the Region.Support the activities of Technical BD support Team.Assess the...

  • Technical Support Engineer Passenger Cars

    1 mese fa

    Lazio, Italia Buscojobs A tempo pieno

    About the department: The After Sales department within BYD Italy is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This includes building up a service network across Europe, providing technical support to our customers and Service Providers, supporting the sales department by calculating Life Cycle...

  • Technical Support

    3 settimane fa

    Lazio, Italia Cving Per Innovare Srl - Soluzioni Differenti A tempo pieno

    La nostra è un'affermata azienda cliente di respiro internazionale e fortemente in crescita, **leader nello sviluppo e produzione di sistemi avanzati e innovativi per la microscopia a fluorescenza.** Grazie ad un team altamente qualificato è in grado di offrire sistemi altamente performanti e customizzati, per la ricerca in ambito medico e non solo. Occupa...

  • Motrcycle Technical Support

    2 mesi fa

    Lazio, Italia Msx International Inc. A tempo pieno

    Sei un fan del settore Automotive con passione anche per le due ruote? Ti piace risolvere problemi tecnici? Vorresti entrare a far parte di una rinomata azienda del settore, mettere in gioco le tue competenze tecniche ed acquisire esperienze professionali? Allora stiamo cercando te! In qualità di Motorcycle Technical Support Agent ti occuperai di supportare...