Guest Relations Manager

1 mese fa


Egna, Italia 7Pines Resort Sardinia A tempo pieno

Il 7Pines Resort Sardinia per la prossima stagione estiva 2025 è alla ricerca di un Guest Relations Manager.
Principali compiti: Supervisionare e coordinare l'arrivo e la partenza degli ospiti speciali e degli ospiti VIP; Gestire i messaggi e le e-mail per gli ospiti; Gestire i reclami e i problemi degli ospiti e negoziare con loro in modo efficace; Formare e gestire i membri del team per le relazioni con gli ospiti; Accogliere e registrare gli ospiti al loro arrivo; Organizzare le prenotazioni; Sviluppare e implementare strategie per migliorare la soddisfazione e la fedeltà degli ospiti; Gestire richieste, reclami e domande degli ospiti in modo professionale e tempestivo; Rispondere a domande sulla struttura e sull'area circostante; Assicurare che gli ospiti ricevano i servizi di cui hanno bisogno.
Requisiti: Pregressa esperienza nel ruolo; Ottima conoscenza della lingua italiana e inglese; Empatia e ottime capacità comunicative.
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