Technical Support Manager Italy

3 settimane fa

Montà, Italia Pli | Petronas Lubricants International A tempo pieno

Established in 2008, PETRONAS Lubricants International manufactures and markets a full range of high-quality automotive and industrial lubricants products in over 80 markets globally.
Headquartered in Kuala Lumpur, PLI has over 30 marketing offices in 23 countries, managed through regional offices in Kuala Lumpur, Turin, Beijing, Belo Horizonte, Chicago and Durban.
Its state-of-the-art Global Research & Technology Center in Turin, Italy is home of innovative automotive engineering worldwide and the nucleus of its research and development initiatives around the world, anchored on a rich heritage in lubricants technology.
Currently ranked among the top 10, PLI is driving an aggressive business growth agenda to secure its position as a leading global lubricants company.
PLI works in tandem with Mercedes-AMG engineers to co-design the V6 hybrid Formula One engine and develops fuels, lubricants and functional fluids that power the Silver Arrows.
**Posizione:**:Coordinate technical support and advice to customers (Automotive, Industrial, OM, OEMs, GAs etc.)
and other business partners.
Support other Petronas functions (e.g.
Sales, Marketing etc.)
with technical related issues.
Coaches and develops own staff.
**Key Accountabilities**:
- Provide first class level technical support to Petronas Sales force, distributors, customers, OEMs, Key Accounts.
- Strong commercial awareness, utilizing any opportunity for extending and/or uplifting of Petronas business.
- Coaching and development of own team through on site coaching, joined visits, trainings, KPIs, regular individual performance reviews etc.
- Developing and deploying Customer Facing TS support strategy.
- Managing full TS agenda incl.
full planning circle, setting priorities, planning plant audits, trainings and presentations, field trials, etc.
- Internal stakeholder management (HoMs, Regional Mktg managers, Sales Managers etc.
).
- Developing and maintaining Technical network within Customer organizations.
- Managing local OEMs (product listing, approvals etc.
).
- Providing Customer Benefit Solutions based on own knowledge and experience.
- Supporting complex technical issues and Product Quality Complaints.
- Support of relevant Petronas/customer events (e.g.
product launches, customer days, campaigns etc.
).
- Providing market feedback (from customers, OEMs) back to GRT and Portfolio managers
- Provide Sales with relevant information on any potential sales opportunity identified.
- Knowing when and to whom escalate complex technical issues beyond own competence/skills.
- Plan and Manage team cost (Opex) and efficiency (travelling, key projects etc.
).
- Act and behave in line with Petronas values and procedures, sticking to local regulations and QHSE rules.
**Requisiti:**:**Competencies/Skills**:
- Minimum 5 years of Lubricants or other relevant experience.
- Customer facing experience.
- Language skills: Italian, fluent English.
Others are beneficial.
- Superior communication skills (written and verbal), good presentation skills.
- Coaching skills, delivery through others.
**Qualifications & Education**:
Minimum degree (Bachelor of Science or higher) in Technical discipline (Chemistry or Engineering is preferable).

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