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Customer Success
4 settimane fa
**Customer Success Specialist - Training Specialist**
Per avere successo nella digitalizzazione del mondo del beauty siamo alla ricerca di un/una Customer Success Specialist, pronto/a a coinvolgere i nostri clienti nei primi mesi con Treatwell.
Il nostro scopo è quello di supportare i nuovi Partner nell'utilizzo del nostro SaaS (TreatwellPro) assicurandoci che la loro esperienza di onboarding sia perfetta.
Sarà tua responsabilità aiutarli a sfruttare al massimo le funzionalità di TreatwellPro, rendendoli completamente autonomi e consapevoli del valore e dell'importanza del Saas per la loro attività.
**Principali responsabilità**:
- Gestire il processo di Onboarding dei i nuovi partner, formandoli sull'utilizzo del gestionale
- Educare i clienti all'utilizzo degli strumenti che gli forniamo, con l'obiettivo di digitalizzare il loro business
- Coinvolgere i nostri Partner, assicurandoti che comprendano tutti i vantaggi del nostro prodotto e che lo rendano parte integrante del loro lavoro
- Costante contatto con i nuovi saloni Partner, risolvendo dubbi e problematiche di vario tipo
- Collaborazione con il team Sales al fine di garantire al Partner la migliore esperienza possibile
**Su di te**:
- Hai maturato esperienza in un ruolo affine, preferibilmente in aziende del settore Digital
- Sai essere coinvolgente con i clienti, trasmettendogli i vantaggi della digitalizzazione e del Saas
- Sai porre le domande giuste per assicurarti che il Partner abbia compreso la formazione e sappia utilizzare il nostro software
- Comprendi e traduci le richieste del cliente e lo aiuti ad ottenere i risultati migliori tramite il nostro prodotto
- Hai ottime doti comunicative e sei capace di costruire un rapporto tanto con il Partner quanto con i colleghi
- Lavori bene in squadra e hai a cuore il successo del team quanto il tuo
**A proposito di Treatwell**
Ciao, siamo Treatwell.
Piacere di conoscerti.
Siamo un team (che sta continuando a crescere)
di +800 persone appassionate del proprio lavoro e dal talento straordinario.
Siamo il miglior software gestionale del settore beauty, collegato al marketplace di prenotazioni online leader in Europa.
Collaboriamo con ben oltre 50.000 saloni partner in 13 paesi e gestiamo più di 8 milioni di appuntamenti ogni mese.
**Ma c'è molto di più
**
Abbiamo deciso di intraprendere un viaggio tanto incredibile quanto ambizioso che ci porterà a digitalizzare e rivoluzionare l'intero settore del beauty.
**Cosa offriamo**:
- Contratto a tempo determinato iniziale e RAL commisurata all'esperienza maturata
- Un voucher da 40€ mensili da poter utilizzare sulla nostra App
- Bonus variabile mensile commisurato ai risultati raggiunti
- 28 giorni di ferie + festività
- Scontistica del 40% su Italo Treno ed altre convenzioni aziendali
- Tutti gli strumenti/device in dotazione per svolgere al meglio il tuo lavoro
**Pari opportunità