Customer Care

We are looking for a Customer Care employee who is competent, prepared and willing to grow. The figure, assisted by a tutor, will have the important task to support users and customers in the understanding and effective usage of Business in Cloud platform and also helping in technical problem solving. We are looking for figures to introduce in the team situated in Sardinia (Sassari/Porto Torres) that will be working from home starting part time to eventually go full time.Tasks:Answering phone calls from users through greenlineCustomers assistance throug evolved tools (web chat, email, remote desktop, webinar etc.)Analyze and identify new opportunities for single customerAnswer the customers requests through Ticketing systemListen to problems and customers requests, by identifying in what environment the problem is and suggesting possible solutionsTry to directly solve the problem or relating with IT section for problem solvingMonitor sells and relate with Marketing team to optimize performances and customer's purchase experienceRequest datas to immediately individuate the customer and compile report documents to support the choice in the development of new features useful for targeted customerRequirements:Excellent relational skills and patient attitudeExcellent listening and problem solving skillsAdvanced knowledge of MS Office (Word, Excel) softwaresCompetence in managing customer relations and requests for informationAbility to interact effectively on the phonePropensity for teamworkPrevious experience with CRM or Help Desk and Ticketing softwares (preferably Hubspot)Basic knowledge of videoconference platforms (Zoom us, Google Meets, Whereby, Hangout or others) and being available to show in video with usersWilling to learn how the platform works and acquire the terminology to support customers in the comprehension and usage of itExcellent skills in interacting with technology#J-18808-Ljbffr