Customer Service Assistant Amazon

1 settimana fa

Bolzano, Trentino-Alto Adige, Italia Oberalp A tempo pieno

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products.
We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt.
As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
We are a team of more than 1000 employees in 11 countries worldwide - a group of adventurers and dreamers, mountaineers, looking for their next peak.
In this role, you are handling together with the Sales and Customer Service Team the activities related to the Amazon client for our sportswear brand.
**Tasks & responsibilities**
- Amazon Client Management: Collaborate with the Amazon team to manage relationships and daily operations with Amazon
- Listing and Product Page Optimization: Work with the internal team to ensure that product pages on Amazon are up-to-date, accurate, and optimized to maximize visibility and conversions
- Promotion and Campaign Planning: Work with the marketing and sales team to develop and implement promotional strategies and campaigns on Amazon to increase sales and brand awareness
- Inventory and Shipping Management: Monitor and coordinate stock with the internal Sales Operation Team, shipments, and product availability at Amazon warehouses to avoid sales interruptions and ensure customer satisfaction
- Client Communication: Maintain regular communication with the Amazon team, responding to client requests and needs in a timely and efficient manner
- Problem Resolution: Handle together with the Sales Team any issues or disputes with Amazon effectively, seeking solutions that are beneficial to both parties
**Profile**
- High school diploma or bachelor's degree
- Fluent in Italian and English
- Interest in analytic forms, numbers, and data government
- Capacity to work in a team, motivated and willing to learn
- Ability to work in a fast-paced, results-oriented environment
**Workplace**: Bolzano, IT

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