Front Desk Agent, Splendido Mare A Belmond Hotel Portofino
2 settimane fa
col-wideJob Description:
Splendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the art of Ligurian living in its purest form.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
For the next season, we are looking for a Front Desk Agent to join the team at Splendido Mare.
The ideal candidate is passionate about hospitality and comfortable with challenges. He/she should have exemplary customer service skills.
Main duties & responsibilities:
Fulfill operations of the Front Desk, according to the company policies and procedures, maintaining high standards at all times;
Maintain professional relationship with Guests and Colleagues;
He / she will cover several night shift for month;
Anticipate Guests' needs and handle Guests' complaints;
Responsible for cash accounting (payment of guest bills).
Requirements
At least 2 years of experience in the same role in luxury hotels
Good communication skills
Ability to handle stressful situations and remain calm under pressure
Fluent in Italian and English. A third Language is required
High standards of service
Knowledge of Microsoft Office package
Other requirements:
Effective and punctual written and verbal communication in order to update relevant colleagues and department.
He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one's tasks and responsibilities.
He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations.
Benefits
We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 4, Front Desk Agent
Start date: August 2024 to End date: January 2025, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path.
Salary as by CCNL + increase based on seniorirty and skill level, separate payslip for 13°,14° and TFR
Monthly welfare incentive based on quality goals + welcome bonus
Accomodation in our staff house including breakfast
Bus ticket as benefit for the contract period; staff cantine
Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages
Belmond and you:
When you join Belmond, you become part of a global family. We ask you to embrace our core values, follow our directives and reflect the ethos of our group. In return, we ensure our employees enjoy just as many memorable moments as our guests.
Benefits include the Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages. More importantly, we support you in your career. We make a point of investing in your development and wellbeing to help you reach your full potential.
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