Deputy Manager

Our Client is an international Sports and Hospitality Group.
As part of the business expansion in Italy, we are recruiting for the Modena Center a
Deputy Manager / Assistant to the General Manager
**Location**: Modena
Role
**Reporting to the Modena General Manager, the appointee will**:
Focus on the support, management and development of the Maintenance, Cleaning, HSE, Reception and Administration teams plus external service providers
Set challenging and attainable stretch targets
Support the Financial Administrator by ensuring financially-viable labour scheduling, by checking and approving for payment staff hours worked, by ensuring financial control and p/l management
Ensure smooth resolution of front-office / client issues, escalating as appropriate
Act as a Duty Manager / Club point of reference for a couple of days per week
Work flexible hours for 5 days over a 7-day week alternating with and deputising for the GM as required
Recruit, support, develop and manage new team members as required
Liaise with the Center's Clients and visitors for customer experience feedback
Collaborate with the GM to share ideas, drive initiatives, implement strategies and attain targets
Contribute to and take part in local, national and international improvement projects
Ensure a high level of Customer Service and Customer Experience
Share expertise and Best Practice
Contribute to ensuring an optimum working environment
University Degree or High-School leaving certificate
Good English for internal Group communication and training; also to develop a career in the Group
Similar people-management experience from within the services sector; preferably within hospitality, out-of-home, entertainment or sports facilities sectors
Experience from a multi-site, service-based industry welcomed
Experience from an international group appreciated
Education / Training in sports / sports-management appreciated
Knowledge of the gym / sports environment appreciated
Willing to work flexible hours / shifts
Able to understand a p/l and basic financial management
Digitally literate
Customer service and Customer experience focus
Team player, presentable, self-motivated, well-organised, good communication skills
Keen to take on increased responsibility as the business expands
Excellent development prospects in a solid and expanding international group