Senior Strategic Ux Researcher

Can you help us change the world? It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.

We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...

About the role First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:

We are looking for an experienced Mixed Method Sr. UX Researcher with undeniable passion to drive innovation in the Guest Experience field and can inspire design decisions to take Hospitality solutions to the next level.

We are looking for: Specialist in Customer Experience research With strong expertise in mixed-method research in the UX research team and help us build international research at Mews. Become an ambassador for UX deep insights and supporter of quantitative and qualitative projects. Collaborative mate Alongside with UXR team collaborate closely with other teams and stakeholders to empower their work and help them reach company goals. Great communicator that can share insights in a clear, actionable way as well as fostering engagement and drive UXR adoption. Contextual master Ability to see the stories in the data and articulate them. The key is to work with multiple sources of data. Ability to see the bigger picture (strategic thinking) and being able to zoom-in and zoom-out accordingly in every stage of the research process. Innovator and Strategist Passion and hunger for learning new things are essential as well as implementing them and sharing experiences. Love experimenting with methodological approaches and tools to do it. Extra points for a hospitality knowledge. We all travel, you can expect discussions and tips for your future trips.

Your mission, should you choose to accept it: Quantitative Analysis: Conduct data-driven analyses to understand customer behaviour, preferences, and pain points. Leverage statistical tools and methodologies to extract insights from large datasets. Proficient in SQL, Python / R, and data visualization software. KPI Measurement: Define and track key performance indicators (KPIs) related to customer satisfaction, loyalty, and retention. Predictive Modelling: Develop predictive models to forecast customer behaviour and inform strategic decisions. Data Visualization: Present findings and recommendations through clear visualizations and reports. Customer Journey Mapping: Collaborate with cross-functional teams to map out end-to-end customer journeys, identifying touchpoints and pain areas as well as opportunities. Segmentation and Personalization: Use mixed-method research to segment customer groups and tailor personalized experiences. Stakeholder Management: Work closely with product managers, UX designers, product marketing and data science teams to align CX strategies with business goals. Business Strategy: mindset and experience analysing and crafting business strategies for product development and innovation. ?You'll be a great fit if you bring a few of the below with you: Experience with online research tools (Looker, Gainsight, Useberry, Userinterviews, Dovetail). Comprehensive experience as a mixed method Customer Experience Researcher. Education: Economics, Sociology, Anthropology, Psychology... with a focus on customer experience research, data analysis and visualization. Experience with CX strategy and measurement, VoC. Experience with Participatory Design and Innovation frameworks. Experience with Ethnographic research and other qualitative methods, trend analysis, benchmarking, competitive analysis. Education: Master's or Ph.D. in a quantitative field (e.g., Sociology, Statistics, Economy, Marketing). Experience: Comprehensive experience with mixed method research within a relevant industry (e.g., travel, commodity trading, finance, tech). Technical Skills:

Proficiency in Python or R (backend and frontend development). Familiarity with SQL for data extraction and manipulation. Sound statistical skills. Experience with data analytics tools. Experience with Ethnography and qualitative methods. Soft Skills:

Analytical mindset. Innovative problem-solving. Strong communication and collaboration abilities. Stakeholder management. What to expect when it comes to hiring: The number of rounds and their order is not written in stone, but in most cases, you can expect:

Initial interview ( 30min)
This is the right place to get to know each other, understand motivation & outline expectations. Technical interview + Team-fit ( 60min, typically 20min per case study)
So let's dive together into your case studies: how you tackle challenges, the design research process, your role, and to understand the outputs and impact you made or lessons learned you took. Final decision Sometimes, you can meet more people during the interview process, such as our founder or CPO, within these sessions or as a separate call.

What's in it for you? Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

Participation in the Company shares program
Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave. (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews) Flexible Benefits via the ThanksBen platform. Unlimited paid holiday (no, this is not a typo)
Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being). Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us). Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy). Regular team events and socials. Who is Mews? We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.

Life at Mews That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you.

Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that's a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.

To get more of an idea what life at Mews is like, check out our Instagram .

We're guided by our five key values; if you see yourself in them, it's time to get in touch.

Everyone is welcome at Mews To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you

One very important note….don't hold back Even if you think you don't meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can't wait to hear from you

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